The Role Reporting to the Manager Information Technology, the IT Helpdesk Officer is the first line of contact for users by providing technical support to Council Staff via helpdesk, phone calls, emails and in person. Your typical duties will include; helpdesk ticket response, business application support, hardware faults, customer support of programs on PC's and LAN and administration support to the IT team. You will display a high level of customer service assisting employees with all IT related enquiries. The position on offer is a full-time role, working 76 hours per fortnight (9 days per fortnight). An EBA Level 6 salary between $86,****** and $92,****** per annum is offered, based upon skills, knowledge and experience. About you You have demonstrated experience in providing IT Support via Helpdesk systems either in person or remotely, with the ability to support both technical and non-technical users. You will have strong problem solving skills and the ability to manage competing priorities, implement change, and deliver solutions. You are a proactive, adaptable professional with strong communication and interpersonal skills, with the ability to work independently or as part of a team.
Why Choose Murray?
Located in the heart of the picturesque Peel region, the Shire of Murray offers an enviable work-life balance with a supportive and friendly workplace culture. We are committed to fostering professional development and provide opportunities for career growth.



Enjoy the benefits of working in a cooperative team while making a meaningful difference in a thriving community-focussed environment.
Essential Criteria
Tertiary qualifications in Information Technology, IT Certification or working towards completing, or relevant industry experience
Demonstrated ability to provide desktop and application support (At least 2 years prior experience)
Excellent customer service and communication skills
Sound analytical and problem solving skills
WA Class C-A Drivers Licence (Class C preferred)
Successful applicants will be required to undergo background (police) checks
Desirable Criteria
Certificate in Information Technology Infrastructure Libraries (ITIL)
Knowledge and Awareness of cybersecurity principles and frameworks
Knowledge and understanding of IT network protocols
Experience with local government software such as Financials / Property and Rating / Records Management systems
Other benefits include:
A 9-day fortnight
Up to 15.5% superannuation contribution
Flexible working arrangement options available to support a range of lifestyles
Professional development opportunities and study assistance
Employee health and wellbeing program, including gym membership
Applications will close 9:00am Wednesday, 28 October ****.
Dean Unsworth Chief Executive Officer The Shire of Murray is an Equal Employment Opportunity employer and encourages applications from diverse cultures and all age groups.
For any questions about the role, please contact the Human Resources Officer on ************.
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📌 It Support Officer (Western Australia)
🏢 Shire of Murray
📍 Western Australia