Job Description
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Full Time – Ongoing
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SCHADS Level 2
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As a Client Services Officer, you will be a welcoming and supportive first point of contact for individuals and families who are accessing our service while providing reception, telephone and administrative support across the organisation.
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Working in a busy and rewarding environment, you will help clients navigate our services, manage appointments and ensure the smooth day-to-day operation of our front office. You will interact with people from diverse backgrounds, including those who may be experiencing challenging or sensitive circumstances, so a compassionate approach, sound judgement and excellent communication skills are essential.
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What you will be doing
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Providing a welcoming reception service and responding to incoming telephone enquiries.
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Assisting clients to understand available services, fee structures and payment options.
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Coordinating client appointments and maintaining accurate records, statistics and client information.
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Handling sensitive and confidential information with care and professionalism.
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Providing general administrative support, including preparing correspondence, meeting minutes and spreadsheets.
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Supporting client fee administration and following up outstanding accounts as required.
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Following established front office procedures and contributing to the review and updating of relevant documentation.
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Assisting with organisational events and providing administrative support to managers and staff.
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Head to our careers page for a full copy of the position description –
/careers.
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What you will bring
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You will be proactive and organised,



enjoy working with people and contributing to a supportive team workplace. You will be able to manage competing priorities, communicate confidently and respond with sensitivity and professionalism when working with people who may be distressed or vulnerable.
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You'll also have:
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Demonstrated experience in administrative or client service support within a busy environment.
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Excellent verbal and written communication skills, including a confident and professional telephone manner, with the ability to support people experiencing distress.
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Strong organisational skills and the ability to prioritise competing workloads and deadlines.
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Confidence using Microsoft Office and client management systems.
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The ability to build positive relationships with clients, colleagues and other stakeholders.
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Initiative, flexibility and the ability to work effectively in a busy environment.
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A commitment to culturally safe, trauma-informed and client-centred practice.
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Experience in the community services, health or not-for-profit sector will be highly regarded.
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Relationships Australia NT is accredited as a Safeguarding Children organisation with the Australian Childhood Foundation. Therefore, all staff working at RA-NT are required to complete training regarding Safeguarding Children and mandatory reporting upon induction at RA-NT.



Staff need to commit to the RA-NT Code of Conduct and all Safeguarding Children related policies.
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HOW TO APPLY
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Applications will be processed as received and only successful candidates will be contacted. To discuss this position further please contact the HR team on
************.
Applications can be sent to .
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Why Join Relationships Australia NT?
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Make a meaningful difference while enjoying a workplace that truly supports you—professionally, personally, and culturally. At RA-NT, you'll be part of a passionate team committed to strengthening communities across Central Australia. We offer:
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Generous leave perks – Enjoy 5 weeks annual leave plus 17.5% leave loading, along with 3 days additional paid Christmas closure days to unwind
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Investment in your growth – Access up to $3,000 PD funding annually
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Strong wellbeing support – Benefit from our Employee Assistance Program, one paid Wellness Day each year, and regular cultural and wellbeing events.
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Attractive salary packaging – Maximise your take-home pay with up to $15,899 tax-free per year, plus $2,650 in meal and entertainment benefits.
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Community impact – Be part of a purpose-driven organisation making a real, lasting difference for individuals, families, and communities across the region.
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Relationships Australia NT encourages applications from people of all ages, nationalities, abilities and cultures – including Aboriginal & Torres Strait Islander peoples, CALD, the LGBTQI+ community and people living with disability. We are happy to adjust our recruitment process to support your accessibility needs.
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📌 Client Services Officer (Darwin)
🏢 Relationships Australia
📍 Darwin