Engraving Officer - Laser Engraving & Warehouse
Based at our West Ryde warehouse, you will be part of our general warehouse team and work closely with our Personalisation Manager to produce accurate, high-quality engraving using Trotec laser machines. This is a hands-on production role, with engraving as your main focus. When engraving demand is quieter, you will help the warehouse team with picking, packing and other day-to-day warehouse activities. We are looking for someone who enjoys variety and is happy to lend a hand where needed. The position will start at three fixed days per week, with the days and hours agreed before commencement. There is potential to move into a long-term full-time role, subject to business needs and performance.
Key responsibilities
Set up and operate Trotec laser engraving machines to personalise products with names, messages, logos and other approved artwork.
Prepare and adjust artwork and engraving layouts, checking spelling, sizing, positioning and order details before production.
Assist with creating and maintaining digital templates and product jigs to hold items securely and support consistent batch engraving.
Prepare, handle and position products carefully to prevent damage throughout the engraving process.
Check finished products for engraving accuracy, alignment, consistency and overall presentation.
Repack completed products and prepare orders for dispatch.
Carry out routine machine cleaning and basic maintenance in line with training and manufacturer instructions, and report faults promptly.
Work closely with the Personalisation Manager and warehouse team to organise priorities and meet order deadlines.
Support picking, packing, stock replenishment, stock counts and other general warehouse duties when engraving workloads are lighter.




Follow workplace safety procedures and keep equipment and work areas clean and organised.
About you
Previous experience in laser engraving, product personalisation or a similar production workplace is preferred; experience with Trotec machines will be highly regarded.
Good computer skills and confidence working with digital artwork; experience with Adobe Illustrator, Photoshop or similar design software is preferred.
Strong attention to detail, particularly when checking customer text, artwork and finished products.
Practical problem-solving skills and a willingness to learn equipment, software and processes.
Clear communication, reliability and the ability to organise your work and follow instructions.
A team-first attitude and willingness to help with warehouse duties—not just engraving.
The ability to safely undertake the standing, product handling and manual tasks involved in the role.
Availability to work three agreed fixed days each week.
Warehouse, picking and packing experience will also be an advantage.
About us
Zen Imports is a brand management and distribution business working with global outdoor, lifestyle and tool brands across Australia and New Zealand. Our portfolio includes well-known names such as Leatherman, Ledlenser and Opinel. Alongside our distribution business, we provide engraving and co-branding services, personalising products such as multi-tools, torches, knives and drink bottles for individual customers, businesses and organisations.
A varied, hands-on role working with recognised global brands.
The prospect to develop your engraving and personalisation skills while working closely with our Personalisation Manager.
A team that values initiative, practical thinking, learning and a positive attitude.
A regular three-day working pattern, with potential to grow into a long-term full-time opportunity.
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📌 Engraving Officer – Laser Engraving & Warehouse (Sydney)
🏢 Zen Imports
📍 Sydney