The Data Analyst sits in the Global Squad within our Digital Sales Experience team. This role is critical to our self‐service adoption (SSA) initiatives and aims to increase traffic to self‐service pages by providing data‐driven insights and recommendations. The successful candidate will work closely with cross‐functional teams, including self‐service, legal, marketing, and agency partners, to improve the customer experience, increase customer awareness, articulate the financial value of self‐service, and support the achievement of ANZ Digital Self Service Scorecard Targets.
Responsibilities
Analyse self‐service data to identify trends, patterns, and insights that drive strategic decision‐making
Identify opportunities based on insights to increase traffic and improve the user experience on anz.com to drive self‐service adoption
Collaborate with cross‐functional teams to improve the customer experience and increase customer awareness of our digital content
Determine and communicate the financial and non‐financial benefits of self‐service to stakeholders
Support the achievement of ANZ Digital Self Service Scorecard Targets by providing data‐driven insights and recommendations




Utilise data science capabilities to analyze customer behavior, inform strategy, and improve the self‐service journey
Role Location: Melbourne
Role Type: Opportunity until September
Qualifications
Ability to identify, describe, quantify and prioritise opportunities, build business cases and influence stakeholders, and work with squad members to deliver outcomes
Experience combining disparate data from multiple sources to create a complete understanding of a problem or opportunity
Strong analytical skills and ability to analyze complex data sets
Proficiency in data analysis tools such as Python, R, or SQL
Commercial and financial acumen – understand and articulate business drivers and levers
Strong understanding of digital marketing and customer journey optimization
Benefits
We offer a range of perks tailored to the countries in which we operate, including Health and Wellbeing programmes and flexible working arrangements.
We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
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📌 Self-Service Adoption Data Analyst (Melbourne)
🏢 Australia and New Zealand Banking Group Limited (ANZ)
📍 Melbourne