Help Revolutionise the Future of Digital Loyalty in Australia!
A powerhouse digital loyalty platform is transforming the way brands connect, excite, and reward their members across the country. We're not just building programs, we're igniting stronger relationships, skyrocketing engagement, and creating unbreakable loyalty through cutting-edge technology and world-class support. Ready to jump into the driver's seat of member engagement? Join our fast-moving, high-energy team and help shape the next era of loyalty!
About the Role
As an Account Manager, you'll be the trusted partner our clients turn to for explosive results. You'll dive deep into their world, align ambitious goals with our powerful platform, fuel their engagement strategies, and deliver game-changing outcomes that turn clients into passionate advocates. If you thrive on building relationships, solving big problems, and seeing your clients win big - this is your moment.
Key Responsibilities
Own Epic Client Relationships
: Build deep, long-term partnerships with a portfolio of exciting brands, becoming their go-to strategic advisor on all things loyalty.
Smooth & Seamless Onboarding
: Team up with our onboarding experts to ensure flawless handovers and instant momentum once clients go live.
Strategic Power Moves
: Collaborate with C-suite leaders, Marketing rockstars, and IT teams to decode business goals and supercharge loyalty strategies that deliver real impact.
Unlock Platform Magic
: Guide clients to master our features, skyrocket member participation, unlock powerful data insights, and turn loyalty into a growth engine.
Hit the Road (50% Travel)
: Regularly visit clients face-to-face across Australia - build stronger bonds, spark new ideas, and drive even bigger wins in person.
Champion Retention & Advocacy
: Proactively keep clients thrilled, spot opportunities early, solve challenges fast,



and position our platform as the non-negotiable heart of their member experience.
Turn Data into Wins
: Track key metrics, deliver clear, compelling insights, and wow both clients and internal teams with regular performance updates.
Collaborate Like a Pro
: Partner tightly with Onboarding, Product, and Support squads to share feedback, squash issues, and fuel continuous innovation.
Who We're Looking For
Obsessed with customer success, account management, and turning relationships into results
Proven ability to influence senior stakeholders and drive meaningful business outcomes
Outstanding communicator - you shine in presentations, tough conversations, and building instant trust
Analytical with a flair for turning numbers and data into explicit, actionable stories
Comfortable with CRM tools, customer success platforms, and loyalty tech
Deep understanding of how loyalty programs move the needle on retention, revenue, and brand love
Proactive, collaborative, high-energy, and genuinely excited to see clients crush it
Bonus Points If You Bring
Experience in loyalty, gaming, hospitality, retail, or membership sectors
Hands-on work with SaaS platforms, CRM systems, or engagement tools
Confidence running client workshops, training sessions, or high-impact presentations
What You'll Love Here
Market-competitive salary + Attractive Rewards
- We recognise and reward top talent
Adventure on the Road
- Regular interstate travel to meet clients and build real connections
High-Vibe, Innovative Team
- A culture that lives for fresh ideas, collaboration, and continuous improvement
Flexible & Modern Work
- Blend of remote freedom and office energy, with strong support for work-life balance (especially when you're not travelling)
Real Impact
- Your work will directly shape client success and help redefine how Australia experiences loyalty
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📌 Account Manager (Sydney)
🏢 Player Elite Pty
📍 Sydney