As an experienced Receptionist, you will work closely with the clinicians by managing appointments and booking enquiries and handling incoming phone calls. With high quality clinical care and ability to build rapport with patients and colleagues, you will contribute to the culture of our CBD Dental Centre as an HCF brand advocate.
Please note this is a Casual Receptionist position in our CBD Dental Center working on Weekdays only (Mon-Fri)
Previous experience as a DA with reception experience or previous dental reception experience is highly desirable.
Key responsibilities
Providing courteous, prompt and correct responses to all enquiries received
handling bookings and managing appointments
Raising accounts and receipt payments
Complying with HCF Dental Quality Management System and HCF policies and procedures
Maintain a clean and safe clinical workplace.
Supporting the Practice Manager and Dentist's in actively fostering teamwork and efficient running of the dental centre.
About you
To be successful in this role, you will demonstrate the following qualifications, experience and skills:
Proven experience in a customer-facing receptionist role
Previous experience working in a dental centre is highly regarded.
Experience in maintaining appointment booking and account systems.




Demonstrated understanding of computerised dental systems is highly regarded (Dental4Windows or Oasis)
Strong communication skills to build rapport with patients.
Good time management and high attention to detail
Excellent listening skills and teamwork mentality
Experience with many different types of insurance and their coverage plans.
Experience as a Dental Assistant or interest to be cross trained in this area
Microsoft Outlook, Excel and Word
Qualifications in first aid
About HCF
At HCF, our purpose is to bring our human touch to healthcare. Since **** we've been putting our members and their health first. As Australia's largest not-for-profit health fund, we cover over 1.9 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.
We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.
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📌 Casual Receptionist (Sydney)
🏢 HCF
📍 Sydney