RAC is a purpose-led member organisation. Established in ****, RAC has evolved into one of the most trusted organisations in the state, with more than 1.3 million members. At RAC we don't have shareholders. That means we reinvest our profits for the better of our members and our State.
RAC Auto Services
is seeking a Service Advisor with a passion for the automotive industry and delivering exceptional customer service to join the team at
RAC Auto Services Northbridge
. If you're looking for a role with variety, stability and the chance to grow your career with one of WA's most trusted brands, we'd love to hear from you.
Why Join Us?
Monday - Friday: 38 hours a week and 4 hours on Saturdays with penalty rates (alternate/flexible)
9-day Fortnight - discover how you can earn full-time wages while enjoying the convenience of a 9-day fortnight
Annual salary + Superannuation + Bonus Incentive Scheme + Employee Benefits + Uniform
Generous discounts on home, contents and car insurance, as well as member benefits and FREE roadside assistance
Career development and learning opportunities
An active social club plus hundreds of members only discounts
About the Role
The successful candidate will be responsible for managing the member experience during the vehicle service process, including coordinating with technicians and communicating with customers
Greeting members and confirming vehicle information, including make, model, and type of service or repair issue
Providing estimates for repair and maintenance services, explaining the work to be performed,



offering appropriate recommendations for additional works.
Coordinating with technicians to ensure timely completion of repairs and maintenance
Providing regular updates to members on the status of their vehicle
Handling member concerns and complaints in a professional and timely manner
Preparing and completing repair orders.
Supporting the collaboration and achievement of team sales targets and conversion rates.
Understanding revenue and profit targets.
Providing site and mobile service administrative support including:
data entry and maintaining records
invoicing and receipting payments
part returns and correct allocation of part numbers on repair orders
What are we looking for?
This role suits motivated customer service, solution focussed individual, including:
Outstanding professional customer relationship management including problem solving and conflict resolution skills
Technical knowledge of automotive repairs and servicing (desirable)
Sound administrative skills
High level verbal and written communication skills
Effective teamwork skills and ability to develop positive workplace relationships
Flexibility to travel and work between centres
Supporting Diversity & Inclusion
RAC is an equal opportunity employer committed to creating a workplace where everyone feels valued, respected and included. We welcome applications from people of all backgrounds and encourage you to let us know if you require any adjustments or support throughout the recruitment process.
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📌 Automotive Service Advisor (Sydney)
🏢 RACWA
📍 Sydney