At
ONCALL | SACARE
, we're on the path to becoming a nationally recognised leader in disability and community services, empowering people to live their best lives. Our commitment to quality, innovation and person‐centred care drives everything we do. Enabled through technology, guided by solid governance and delivered by passionate people, we are committed to continually raising the standard.
We are seeking an experienced and strategic
Quality, Systems & Audit Manager
to lead our quality, compliance, audit and safeguarding functions across the organisation. This is a unique opportunity to influence organisational excellence, strengthen governance frameworks and drive continuous improvement on a national scale.
About the Role
Reporting to the
National Manager - Clinical Governance, Quality & Safeguards
, you will be responsible for ensuring organisational compliance with accreditation standards, legislative requirements and regulatory frameworks across all service areas.
Leading a national quality team, you will oversee internal and external audits, risk and incident management, complaints reporting, policy development, workplace health and safety compliance, and continuous improvement initiatives.
This role will work closely with senior leaders, operational teams and key stakeholders to foster a culture of quality, accountability and best practice.
Key Responsibilities
Audit, Risk & Compliance
Lead and manage internal audit programs across operational departments
Coordinate and facilitate external accreditation and compliance audits
Monitor compliance against NDIS, legislative and regulatory requirements
Develop, review and maintain policies, procedures and work instructions




Manage organisational risk, incident and complaints reporting frameworks
Investigate non-conformances and implement corrective action plans
Provide detailed quality, compliance and risk reporting to Executive Leadership and the Board
Coordinate and support the Board Audit & Risk Sub-Committee
Oversee workplace health and safety compliance and monitoring activities
Quality & Continuous Improvement
Drive quality improvement initiatives across the organisation
Monitor accreditation performance and compliance outcomes
Identify trends, risks and opportunities for organisational improvement
Develop systems and processes that support quality service delivery
Champion a culture of continuous improvement and accountability
Leadership
Lead, mentor and develop the national quality team
Build strong relationships across operational and corporate functions
Support managers and staff through training, coaching and guidance on compliance requirements
Promote organisational values, safeguarding principles and quality frameworks
About You
You are a highly organised and analytical quality professional who thrives in a complex and fast‐paced environment. You have strong audit and compliance expertise, exceptional stakeholder engagement skills and a passion for driving organisational excellence.




You will bring:
Relevant tertiary qualifications in Quality, Compliance, Auditing, Governance or a related discipline
Demonstrated experience in a similar quality, audit or compliance leadership role
Strong knowledge of NDIS and other relevant regulatory and accreditation frameworks
Experience managing audits, risk management systems and compliance reporting
Proven ability to develop, review and implement policies and procedures
Experience managing complaints, incidents and safeguarding requirements
Strong analytical, problem‐solving and decision‐making skills
Excellent written and verbal communication skills
Advanced Microsoft Office skills, particularly Excel, Word and Outlook
The ability to influence, engage and work effectively with stakeholders at all levels
Why Join Us?
Make a meaningful impact in a growing national organisation
Influence quality and governance outcomes at a strategic level
Work alongside passionate and experienced leaders
Drive continuous improvement and operational excellence
Professional development and career growth opportunities
Join a values‐driven organisation focused on improving lives
Requirements
Current Driver's Licence
NDIS Worker Screening Check (or willingness to obtain)
Relevant qualifications and experience aligned with the role
Ability to travel as required for audits and operational support
Ready to Apply?
If you are passionate about quality, compliance and continuous improvement and want to play a key leadership role in shaping best‐practice service delivery, we'd love to hear from you.
#J-*****-Ljbffr

📌 Quality, Systems & Audit Manager (Brisbane)
🏢 Sacare
📍 Brisbane