Job Description
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Job Description:
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Mars: Where your Tomorrow Starts Today!
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Mars is a family-owned business that has been making products for people and their pets for more than 100 years. We're behind some of the best loved brands in the world including MARS®, SNICKERS®, EXTRA®, ECLIPSE®, PEDIGREE®, WHISKAS®, DOLMIO®, BEN'S ORIGINAL ® MASTERFOODS ® and ROYAL CANIN® ORIJEN® ACANA® we are dedicated to making a positive impact on people and the planet.
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Join us in building a sustainable future where people, communities, and the planet can truly thrive.
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Role Title:
Customer Development Analyst, Coles
Location:
Melbourne, Victoria
Hours:
Permanent, Full time
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Segment:
Mars Pet Nutrition ANZ
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Reporting to:
Customer Development Head – Coles
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Are you looking to accelerate your commercial career within one of the world's most iconic FMCG businesses?
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At Mars Pet Nutrition, we are seeking a Customer Development Analyst to join our high-performing Coles account team. In this pivotal role, you will be the operational backbone and analytical engine behind one of our largest retail partnerships, supporting a core commercial portfolio.
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This role offers an exceptional launchpad into National Account Management or Commercial Strategy. Beyond operational discipline and financial administration, you will have direct stakeholder and category range management exposure, and a pathway for commercial growth.
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What you'll do
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Own critical end-to-end administrative and commercial processes for the Coles customer relationship, ensuring seamless execution across promotional programs and new line introductions.
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Oversee accrual management, claims reconciliation, and deduction resolution, providing financial analysis and recommendations to optimise ROI and operational efficiency.
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Support the Coles enrichment and activation process for New Product Development (NPD), promotional submissions, and pricing execution in close collaboration with Customer Development Leads.
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Customer Collaboration & Joint Business Planning (JBP): Partner with internal cross-functional teams and external retail stakeholders to generate actionable insights and commercial solutions that support joint growth plans.
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Take guided commercial ownership of a dedicated Coles Pet Care sub-category, partnering with the Customer Development Head to build relationships with Coles Category Managers, sell in new ranges, and execute category strategies.
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Continuous Improvement: Identify process bottlenecks and champion automation, simplification, and reporting efficiencies across both Mars and Coles teams.
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Your unique ingredients
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Analytical Rigour & Commercial Acumen: Demonstrated capability in leveraging sales, scan, and financial data to uncover actionable commercial insights and evaluate promotional performance.
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Technical Skills: High proficiency in Microsoft Excel; prior experience with trade management / accrual platforms (e.g., Promax) and retail scan data tools is advantageous.
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Customer & Stakeholder Agility: Strong interpersonal and communication skills with the ability to influence cross-functional peers and build long-term, trusted customer relationships.
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Execution & Prioritisation: Outstanding organisational habits, strong attention to detail, and a proactive mindset to balance competing deadlines in a fast-paced retail environment.
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Qualifications: A tertiary degree in Business, Commerce, Marketing, or a related discipline is preferred (or equivalent practical FMCG/retail experience).
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Why you'll love working for Mars:
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Purpose: Help craft beloved brands with a legacy of over 100 years of local manufacturing making products that people and pets will love all while helping to build a more sustainable future.
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People: A culture that values your contributions, fosters leadership, and recognises the impact you make. Your work truly matters here.
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Development: Shape your career with personalised development and real opportunities to grow from day one.
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Enjoy a team and business setting that is invested in helping you manage and grow your energy for work and life.
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📌 Customer Development Analyst - Coles (Melbourne)
🏢 Mars
📍 Melbourne