Field Supervisor - Telecommunications Operations & Maintenance
Lead from the front. Drive performance. Keep the network running.
At
Service Stream
, we're looking for an experienced
Field Supervisor
to lead a team of nbn technicians across our Operations & Maintenance portfolio. This is an excellent opportunity for a hands-on telecommunications leader who thrives in the field, enjoys developing people, and is passionate about safety, customer outcomes and network performance.
As a highly visible leader, you'll spend the majority of your time supporting technicians in the field, managing escalations, improving performance, and ensuring delivery against critical network and service KPIs.
What you'll be doing
Leading, mentoring and developing a team of telecommunications technicians
Driving safety culture through toolbox talks, coaching, field observations and compliance activities
Managing workforce scheduling, resource allocation and daily operational delivery
Monitoring and reporting on key performance indicators (KPIs), quality outcomes and customer experience measures
Providing field-based technical support and escalation management
Conducting quality audits and ensuring work is completed to contractual and network standards
Building solid relationships with customers, client representatives, local authorities and internal stakeholders
Identifying training opportunities and implementing performance improvement initiatives




Supporting the delivery of reliable network outcomes while maintaining high levels of customer satisfaction
What we're looking for
You may currently be a Team Leader, Senior Technician, Workforce Supervisor or Field Supervisor within telecommunications and are ready to take the next step in your leadership career.
To be successful, you'll bring:
Demonstrated leadership experience managing field-based teams
Telecommunications industry experience, ideally within
nbn
, fixed line, copper, fibre, maintenance or fault restoration environments
Strong understanding of operational KPIs, quality assurance and customer service delivery
Experience coaching technicians and driving team performance
The ability to confidently manage technical escalations and complex field issues
Strong stakeholder engagement and communication skills
A proactive, solutions-focused approach and commitment to continuous improvement
At Service Stream, our people are at the centre of what we do. As part of our Telecommunications business, you'll join a collaborative team committed to:
Safety above all else
Delivering on our commitments
Supporting and developing our people
Taking accountability for results
If you're an experienced telecommunications leader who enjoys being in the field, developing high-performing teams and delivering operational excellence, we'd love to hear from you.
#J-*****-Ljbffr

📌 Field Supervisor (Melbourne)
🏢 Service Stream
📍 Melbourne