Casual Receptionist headspace Malvern & Hawthorn
Posted: 22/10/2026
Closing Date: 08/11/2026
Job Type: Casual
Location: Malvern – headspace
Job Category: Customer Service
About us
Access Health and Community (AccessHC)
is a leading not-for-profit healthcare provider with over 150 years of experience delivering inclusive, person-centred care across Melbourne's inner and outer east and northeast. With over 600 staff and 200 volunteers across 17 locations, we provide integrated healthcare services including General Practice, Dental, Community Health, Allied Health, Mental Health, AOD, and Urgent Care services. Our people are united by a shared purpose: delivering compassionate, person-centred care that strengthens communities. At AccessHC, you'll join a values-driven organisation that embraces
Equity, Collaboration, Respect, Innovation and Quality
in everything we do.
Job Description
About Us
AccessHC
is a leading
not-for-profit healthcare provider
supporting Melbourne communities through
General Practice, Community Health, Mental Health, Allied Health, Dental and Urgent Care services
. With over
600 staff
,
200 volunteers
and
17 locations
, we are united by a shared commitment to delivering
compassionate, person-centred care
. Guided by our values of
Equity, Collaboration, Respect, Innovation and Quality
, we offer a supportive workplace where you can
grow your career, feel valued and make a meaningful impact every day
.
The opportunity
Join
headspace
and be part of a supportive, values-driven team dedicated to improving the
mental health and wellbeing of young people aged *****.
We are committed to creating a safe, inclusive and empowering environment where young people feel welcome, supported and encouraged to seek help when they need it.
About the role
We are seeking a warm and customer-focused
Casual Receptionist
to provide a welcoming first point of contact for young people, families and carers accessing our
mental health, wellbeing and AOD services
. Using your empathy, emotional intelligence and strong administration skills, you will help create a positive and supportive experience while managing appointments, referrals and reception duties in a busy community healthcare setting.
This role requires the flexibility to work across our
Malvern & Hawthorn headspace locations with the
availability to provide additional reception cover during periods of annual leave and team absences.




What we offer
At AccessHC, you'll be part of a supportive, collaborative team dedicated to making a meaningful difference in the community. We foster a culture of connection, growth and belonging, providing opportunities to develop professionally while making a positive impact every day.
The position encompasses an extensive range of perks:
A supportive and values-based culture alongside an engaged workforce
Culture of trust and empowerment for people to grow and thrive
Commitment to a work-life balance that includes flexible working conditions
An authentic focus on staff wellbeing and health with programs like our Wellbeing Connector Program, Personal Resilience Plans and the Wellbeing Well
Commitment to ongoing professional development and career growth
Paid parental leave and opportunity to purchase additional leave
Annual leave loading
Generous salary packaging opportunities (up to $15,990 per annum + $2,650 meals/entertainment expenses)
Provide a welcoming, youth-friendly and accessible reception service to young people and their friends/carers
Operate switchboard, provide information and activities and services offered by the Centre
Scheduling and changing appointments, sending SMS reminders
Processing of Medicare, HiCAPS, and cash operations
Conduct health screening prior to face-to-face appointments, where required
Process recalls and reminders for young person follow up as directed by GP
Conduct daily opening and closing procedures
Maintain neat and tidy service areas
Assist with the collection, distribution, scanning and responding to mail, faxes, email and messages
Other relevant duties as negotiated with management
Desired Skills and Experience
What you will bring
Key Selection Criteria
Experience in delivering reception services within a community health centre, medical practice or mental health service
Experience using TrakCare, Medical Director, Pracsoft or other electronic health records (desirable)
Experience with Medicare billing and use of EFTPOS and HICAPS




Proficiency in Microsoft Office and relevant software applications
Previous administration experience and customer service skills essential
Attributes we value
Experience in managing time effectively, prioritising daily tasks and other requests
Accurate and quick data entry skills, able to work with deadlines and strong ability to multi-task
Strong attention to detail, communication and relationship building skills
An ability to work sensitively with people of diverse cultures, abilities, ages, sexualities and gender identities
Effective time management and strong analytical and problem-solving skills
Commitment to continuous quality improvement and health promotion principles
Demonstrated behaviours consistent with Access Health and Community values
Access Health and Community (AccessHC) is a Child Safe Organisation that values inclusivity and diversity. We encourage applications from people with disabilities, those with lived experience of mental health and/or alcohol and other drugs (AOD) challenges, and those with diverse genders and sexualities. At AccessHC, our vision for reconciliation is an Australia where Aboriginal and Torres Strait Islander peoples experience equitable health and social outcomes. Our Reflect Reconciliation Action Plan (RAP) will contribute to achieving reconciliation. We will seek an understanding of and acknowledging histories and injustices, support the active expression of culture, build strong, trusting relationships, and apply culturally appropriate practices within our work. We will work in partnership with Aboriginal and Torres Strait Islander peoples to create a welcoming and safe place for everyone at our services. AccessHC acknowledges the Wurundjeri Woi Wurrung people, who are the Traditional Owners of the land on which we work. We pay our respects to Wurundjeri Elders past, present, and future, and extend that respect to other Aboriginal and Torres Strait Islander people and we acknowledge that sovereignty was never ceded. As a vaccine positive organisation, we encourage COVID-19 vaccinations and we require successful applicants to undergo a Working With Children Check, a Police Check and potentially an International Check and a NDIS Check may be required dependent on the position. Employment suitability is assessed on a case-by-case basis, and a criminal history does not automatically exclude applicants from employment. All applications will be treated confidentially.
#J-*****-Ljbffr

📌 Casual Receptionist Headspace Malvern & Hawthorn (Melbourne)
🏢 Access Health and Community
📍 Melbourne