We are a leading hospitality multi site company dedicated to delivering exceptional experiences across our portfolio of venues on the Mid /North Coast from Taree to Ballina. We pride ourselves on creating vibrant, welcoming environments where customers enjoy quality food, beverages, and entertainment. Our commitment to excellence, combined with our passion for hospitality, has established us as a respected operator in the industry. We invest in our team members and foster a culture of professional development, innovation, and genuine care for both our guests and staff.
About the role
We are seeking an experienced and energetic General Manager Pub to lead one of our pubs on the North Coast, NSW. As General Manager, you will be responsible for the overall management, profitability, and strategic direction of the pub. You will oversee all aspects of operations, from staff management and customer service to financial performance and compliance. This role is pivotal to ensuring our pub delivers outstanding experiences whilst maintaining operational excellence and financial sustainability.
Key responsibilities
Oversee all daily pub operations, ensuring smooth and efficient service delivery
Manage, recruit, train, and develop a team of hospitality staff, fostering a positive workplace culture
Monitor and control costs, budgeting, and financial performance to maximise profitability
Implement and maintain high standards of food and beverage quality, health and safety, and hygiene compliance
Develop and execute marketing strategies and promotional campaigns to drive customer engagement and revenue growth
Manage inventory, stock levels, and supplier relationships to optimise operational efficiency
Ensure compliance with all relevant legislation, licensing requirements, and company policies
Foster positive customer relationships and handle complaints professionally and effectively




Collaborate with head office on strategic initiatives, reporting and performance metrics
Maintain venue appearance, equipment, and facilities to the highest standards
What we're looking for
Proven experience as a General Manager or Senior Manager in a pub, hotel, or hospitality venue, ideally in NSW
Strong financial acumen with demonstrated ability to manage budgets, control costs, and improve profitability
Excellent leadership and people management skills with the ability to inspire, motivate, and develop staff
Deep knowledge of hospitality operations, including food and beverage service, stocktaking, and inventory management
Sound understanding of liquor licensing laws, health and safety regulations, and compliance requirements in hospitality
Proven track record in developing and executing marketing and promotional strategies
Outstanding customer service skills with a focus on creating memorable guest experiences
Strong problem-solving abilities and resilience in a fast-paced, dynamic environment
Excellent communication and interpersonal skills with the ability to build positive relationships at all levels
Relevant qualifications or certifications in hospitality management (RSA, RCG, Approved Manager) are necessary.
Experience in a multi-faceted venue (food, beverage, gaming, or entertainment services) is advantageous
What we offer
Market-competitive salary package commensurate with experience and qualifications
Opportunities for career progression and across our portfolio of venues
Professional development and training programmes to support your growth
Collaborative and supportive team environment that values your contributions and ideas
Work-life balance initiatives and versatile rostering where possible
Staff discounts on food, beverages, and venue services
Recognition and rewards for outstanding performance and achievements
A role in a dynamic, growing hospitality company with robust values and vision
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📌 General Manager Pub (Coffs Harbour)
🏢 seek.com.au
📍 Coffs Harbour