Love connecting with people? Turn great conversations into meaningful outcomes.

At HomeMade, we're transforming home care in Australia by giving people more choice, control and flexibility over the support they receive at home.

We're looking for a people-focused, commercially minded Customer Success Specialist to join our high-performing B2C Customer Success team, covering a 12 month period of parental leave.

What you'll be doing

You'll be one of the first points of contact for new customers, helping them understand their funding, explore their home care options and take the next steps towards getting the support they need.

This is a phone-based, sales-focused role where you'll turn warm leads into customers — no cold calling! You'll build relationships, guide customers through the onboarding journey and work towards clear targets, all while making a genuine difference in people's lives.

What's in it for you?

- Hybrid working: Two days in the office each week, with Sydney and Brisbane locations available.

- Learn and grow: Enjoy a comprehensive four-week onboarding program, ongoing coaching and career development opportunities.

- Join a great team: Be part of a fun, collaborative, high-performing culture that celebrates success without the cut-throat environment.





- Make an impact: Help Australians navigate their home care journey with confidence, choice and control.

What you'll bring

- Experience in sales, customer success or a target-driven customer service environment.

- Confident communication skills and the ability to build rapport over the phone.

- Genuine empathy, emotional intelligence and a customer-first mindset.

- Resilience and confidence navigating sensitive conversations.

- A proactive approach to achieving targets and delivering outstanding customer experiences.

Experience in aged care, disability, healthcare, childcare, education or other relationship-led industries is a bonus, but not essential. We'll teach you the sector — we're looking for someone who knows how to connect with people.

Ready to make a difference?

If you're motivated by results, love building relationships and want a role where commercial success meets real purpose, we'd love to hear from you.

Join HomeMade and help people take control of their home care journey.

HomeMade is an equal opportunity employer. We celebrate diversity and encourage Aboriginal and Torres Strait Islander peoples to apply.

📌 Customer Success Specialist (Sydney)
🏢 Mable
📍 Sydney