Account Manager

- Crows Nest, New South Wales Location

- Permanent Full-Time Position

At OMG, we are proud to be Australia’s largest independent digital marketing agency, helping over 1,000 businesses thrive since our establishment in 2012. With a team of 200+ certified Growth Gurus, we specialize in SEO, PPC, and social advertising, delivering data-driven strategies that transform online presences. Our commitment to research and development ensures we stay at the forefront of the industry, earning us recognition as Australia’s best-rated and most revered marketing agency.

We thrive on collaboration and a growth mindset, focusing not just on technology but on actionable results that drive success for our clients. We take pride in our ability to deliver exceptional outcomes, consistently reinforcing our reputation as Australia’s first-choice agency for digital marketing solutions.

We are looking for an experienced Account Manager to join our account management team.

Responsibilities:

- Be the first point of contact for clients and provide customer service within your assigned portfolio

- Develop and grow relationships with all client stakeholders.

- Maintain client satisfaction via service levels and anticipate customer needs.

- On-board new clients, and present company documentation for client onboarding and reporting.

- Manage, communicate and present project deliverables, timelines, expectations, goals and milestones to internal and external stakeholders.

- Identify and pursue profitable growth opportunities in existing client portfolios.





- Work with SEO & PPC teams to ensure cutting-edge SEO strategies & complimenting campaigns across other search, PPC & social channels.

- Work with our production and creative teams to ensure we provide an unbeatable experience and fantastic results to our clients.

- Responsible for ongoing training education to stay up to date with changes and developments in the industry.

- Champion company Values, Purpose and Vision internally and externally.

Knowledge, Skills, Abilities & Capabilities

- Experience in Account Management, Client Services/Client Management in the digital marketing space

- Agency experience preferred

- Relevant qualification in marketing, communications or related field

- Knowledge / Experience in SEO, PPC, Social Media Advertising and Web Builds.

- Relationship builder who can quickly build rapport with all types of people.

- Attention to detail

- Excited about working in an always changing and evolving industry

- Have a positive and can-do attitude

- Able to understand and overcome challenges with your clients

- Solutions and outcomes focused

- Can manage multiple projects and work with various teams in a fast paced environment.

? Why You'll Love Working at OMG

At OMG, we believe great work starts with great people. That's why we're deeply invested in creating an workplace where our team can learn, grow,



and do their best work.

As Australia's largest independent digital marketing agency, we've built something special: the scale and opportunities of a high-growth business, with the culture and connection of a close-knit team.

The Perks

- Ongoing career development and training programs ?

- Pet-friendly and vibrant office atmosphere ?

- Barista-style coffee and engaging social events ☕️?

- Recognition through service awards ?

What you can expect at OMG

A genuinely supportive team Collaboration is at the heart of everything we do. You'll be surrounded by talented, approachable people who are always willing to share knowledge, celebrate wins, and help each other succeed.

A culture of growth and development We believe in continuous learning. Whether you're mastering your craft, taking on new challenges, or progressing your career, we'll support your growth every step of the way.

A positive, people-first environment We work hard, but we also enjoy the journey. From team events and social catch-ups to celebrating milestones together, we've created a workplace that's energising, inclusive, and genuinely fun.

? Diversity and inclusion Our strength comes from our people and the unique perspectives they bring. We're committed to building an inclusive workplace where everyone feels respected, valued, and empowered to contribute.

Join us and be part of a team where your ideas matter, your growth is prioritised, and your impact is celebrated! ?

Salary Range: $78,000-$85,000 excluding Superannuation

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