Ready to say, “Hello” to a new career?

Helloworld Travel currently employs people across Australia, New Zealand, Fiji and Greece. Through this talented group of people, the company supports an extensive network of travel agencies.

Working at Helloworld Travel is dynamic, fast-paced and rewarding. Whether you work in retail, wholesale, shared services, tour operations, logistics, our DMC brands, or air tickets consolidation, you will be supporting a business whose goal is to make sure our customer's travel journeys are memorable.

All about the role:

This role will be a part of our My Way Travel and Events sector of the business.

My Way Travel & Events, part of the Helloworld Travel Group, specialises in premium travel and event experiences. From the AFL Grand Final to the Ashes Test Series, F1 Grand Prix, Super Bowl, and NBL Hoopsfest, to the best theatre events, global concerts and arena shows such as the Royal Edinburgh Military Tattoo, we create tailored packages to put our clients at the centre of the world’s biggest events.

The Team Leader – Operations & Product is responsible for leading the My Way Reservations team while supporting the development, coordination and delivery of My Way travel and event packages. The role combines team leadership, reservations oversight, product development and coordination and operational support to ensure exceptional service, booking accuracy and successful customer experiences.

Key Responsibilities:

Product Development & Coordination

- Assist in sourcing and developing travel and event package opportunities.

- Coordinate with suppliers, hotels, venues, promoters and tourism partners to support package delivery.

- Manage allocations, inclusions, inventory, pricing and package documentation.

- Identify opportunities to enhance packages through upgrades,



transfers and unique experiences.

- Work closely with Marketing and Operations to ensure products are launched and maintained effectively, including via the My Way website and communications to the Helloworld agent network.

- Maintain accurate product information, pricing and supplier communications.

Team Leadership & Reservations Oversight

- Lead, coach and support Reservations Consultants.

- Monitor workflow distribution and service standards.

- Assist with onboarding, training and development of team members.

- Act as an escalation point for complex bookings, supplier issues and customer concerns.

- Ensure reservations are accurate, profitable and comply with booking procedures.

- Foster a positive, collaborative and high-performing team culture.

Customer & Agent Service

- Champion exceptional customer and agent service standards.

- Support consultants with bespoke itineraries, package upgrades and complex enquiries.

- Build strong relationships with key agents, BDMs and stakeholders.

- Ensure all communications are professional, accurate and timely.

- Support VIP, high-value and complex bookings as required.

Operational & Commercial Support

- Review bookings and quotations for accuracy and commercial viability.

- Support package profitability through strategic upselling and value-add opportunities.

- Monitor booking & accommodation deadlines, payment schedules and documentation requirements.





- Assist with supplier reporting, sales reporting and reconciliation processes.

- Identify opportunities for operational improvements and increased efficiencies.

Event & Travel Delivery

- Support the successful fulfilment of travel and event packages.

- Coordinate with internal teams to manage room allocations, ticketing and package components.

- Assist with delivery of major events and peak travel periods including setup and hosting.

- Ensure a seamless customer experience from booking through to travel completion.

Skills & Experience

- 3-5 years' experience in travel, hospitality, events, reservations or product support.

- Previous senior consultant, product coordinator or team leadership experience preferred.

- Strong understanding of FIT, groups and event-based travel.

- Excellent stakeholder, supplier and customer relationship skills.

- Strong commercial awareness and attention to detail.

- Proven ability to coach and support team members.

- Strong organisational, administration and problem-solving skills.

- Experience with travel reservation and quoting systems preferred.

Helloworld Travel Employee Benefits:

- The opportunity to work for an industry leader

- A vibrant and energetic work environment

- Access to exclusive travel discounts

- Career progression and development opportunities

Other Considerations:

Helloworld Travel is an equal employment opportunity employer and does not tolerate workplace discrimination, bullying or harassment. As a people leader, you will ensure that you uphold our values, demonstrate strong leadership, and foster an environment that values diversity and prospect.

Please note the successful applicant will be required to undergo a police check as part of our recruitment process.

📌 Team Leader - Operations & Product (My Way Travel & Events) (Southbank)
🏢 Helloworld Travel
📍 Southbank