Four Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is honest, uncomplicated and casual. Join us as a Groups and Reservations Coordinator in a community of approachable and straightforward talent offering simplified, not simple experiences to independent travellers.

Position Summary:

- Handle all incoming calls into the hotel and redirect to each department as appropriate
- Analyse and update all traveller requests that are tailored to their requirements
- Responsible for handling all hotel outlet reservations or traveller orders
- Assist and coordinate traveller bookings, engaging with them and exceeding their expectations
- Build and strengthen relationships with existing and recent travellers to enable future bookings
- Liase with other departments to deliver service excellence with each traveller experience
- Complete reservation administration tasks and offer general support to the team

About You:

- Strong communication skills written and verbal
- Relevant experience in a similar role
- Working rights in Australia
- Enthusiastic to escalation your career
- Self-motivated, driven and energized in a fast paced environment
- Armed with smart solutions and a can-do attitude

- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Four Points by Sheraton is part of Marriott International's Select portfolio, which has committed to putting people first for 90+ years.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.



We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Cluster Reservations Coordinator – NSW The world is full of eager travellers waiting to fulfil their dreams. Sure, we help build the dream. But it’s our Reservations Coordinators that turn that daydreamed experience into reality. From a mere thought into a confirmed booking. Which brings us to you. You thrive on driving other people’s excitement. It’s what makes you tick and others smile. Like us, you love nothing more than ticking off bucket lists. Every day. You’re the definition of a people person. Curious, caring, interested and interesting, you effortlessly connect with people and groups from all walks of life. You’re inquisitive, not intrusive, and instinctively know the right questions to ask to better understand guests’ needs. You make them feel right at home before they’ve even crossed our threshold. Straight up! It’s the reason we get people returning time and again. You see, our hotels are all about connection however you cut it. Connection with place, people, and cutting-edge technology. In a dynamic market (#FOMO #Forever!), it’s the kind of edge that similarly turns external stakeholders’ heads – travel agents, event creatives and corporate planners – who connect with us, knowing their business is in protected hands. Thanks to you, no-one misses out. So, if you wake up with a positive mindset and want to make a genuine difference on a vibrant, high-performing team, we’ve got one thing to say: Dream on and reserve your new career path today!

Additional Information

Job Number

Job Category Reservations

Location 88 Broadway, Hotel entrance via 4 Central Park Avenue Chippendale, Sydney New S 2008, Australia





VIEW ON MAP ( Full Time

Located Remotely? N

Position Type Non-Management

POSITION SUMMARY

Four Points by Sheraton - where timeless classics are integrated with up-to-date details. The atmosphere is honest, uncomplicated and casual. Join us as a Groups and Reservations Coordinator in a community of approachable and straightforward talent offering simplified, not simple experiences to independent travellers.

- Handle all incoming calls into the hotel and redirect to each department as appropriate
- Analyse and update all traveller requests that are tailored to their requirements
- Responsible for handling all hotel outlet reservations or traveller orders
- Assist and coordinate traveller bookings, engaging with them and exceeding their expectations
- Build and strengthen relationships with existing and new travellers to enable future bookings
- Liase with other departments to deliver service excellence with each traveller experience
- Complete reservation administration tasks and offer general support to the team

About You

- Strong communication skills written and verbal
- Relevant experience in a similar role
- Working rights in Australia
- Enthusiastic to escalation your career
- Self-motivated, driven and energized in a fast paced environment
- Armed with smart solutions and a can-do attitude

- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Four Points by Sheraton is part of Marriott International's Select portfolio, which has

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📌 Reservations Coordinator (Sydney)
🏢 Everi Pty
📍 Sydney