Concentrix is seeking an experienced Associate Director of Operations in Katowice to lead large-scale multilingual programs and drive operational excellence. You will shape strategy, manage multiple teams and own forecasting, budgeting and performance across accounts.
The role requires 8+ years in BPO or contact center leadership, robust client relationship skills, and a proven track record of KPI improvements.
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📌 Senior Ops Leader, Multilingual CX Programs (Sydney)
🏢 Enigma
📍 Sydney