A bit about usRabobank is the world’s leading specialist in food & agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long-term value for clients. Our commitment to our employees & clients is at the heart of everything we doAbout the roleAccounts Servicing within COO Domains Operations Australia business, is responsible for client facility setup, maintenance & account servicing activities such as limits, loan increases, margins, customer authority changes etc across Rabobank Australia.We have an exciting opportunity for a Senior Specialist - Account Servicing Operations to join our Sydney team. Reporting to the Manager, Banking Operations - Account Servicing, you’ll act as the team’s second-in-charge, providing day-to-day coaching, guidance & operational expertise while supporting the delivery of high-quality account servicing activities.This is an excellent opportunity for a banking operations professional who enjoys solving complex issues, supporting others & driving continuous improvement & identifying opportunities to continuously improve the way we work.Top Role Accountabilities:Act as the key escalation point & subject matter expert for complex account servicing mattersSupport the Team Manager with day-to-day operations, workforce planning & workflow managementMonitor team performance, reporting, service levels & operational outcomesCoach, mentor & develop team members to build capability & drive high performanceIdentify & implement process improvements to enhance efficiency, controls & customer outcomesSupport risk & compliance activities, including incident management, control reviews & regulatory obligationsPartner with stakeholders across Operations, Front Office, Risk,



Compliance & Technology to deliver outstanding serviceTo be successful you will have:5+ years’ experience across customer operations, account servicing or payments processingA strong understanding of banking operations, processes & customer servicingKnowledge of the Code of Banking Practice, AML, FATCA & other relevant Australian regulatory requirementsA proven ability to coach & positively influence others in a rapid-paced environmentStrong stakeholder management & problem-solving skills, with the ability to navigate competing prioritiesExcellent written, verbal & interpersonal communication skillsStrong analytical skills, with the ability to interpret operational data, identify trends & turn insights into actionA continuous improvement mindset & a passion for delivering operational excellence & great customer outcomesWhat we’re proud to offer you:Hybrid working: A mix of work in our newly refurbished CBD office & at homeWellbeing leave: Extra days to support your health & work-life balanceEducation Assistance Program to support your growthParental leave: Up to 14 weeks’ paid leave to support you & your familyAdditional leave options: Earn an extra week of annual leave & purchase up to two moreInsurance cover: Employer-funded Death, TPD & Income ProtectionWorkplace giving: Matched donations through our community giving programOther extras: Annual wardrobe or equipment allowance, flu shot, gym passport discount, health insurance discounts & moreOur ValuesRabobank Australia values inclusion, belonging, & positive experiences for all. Our work environment, our benefits, & the way we live our values, “Client Driven”, “Responsible”, “Professional” & “Cooperative” make it a great place to work. We welcome applicants from diverse backgrounds.Please let our Talent Acquisition team know if you need any accommodations to make our opportunities more accessible to you.
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📌 Senior Banking Operations Specialist – Account Servicing (Sydney)
🏢 Rabobank Gruppe
📍 Sydney