Bupa in Australia is seeking an Inbound Retention Consultant to understand why customers leave and to retain them with tailored solutions. This is a full-time role (38 hours per week) with a hybrid setup, requiring two days per week in the office in Brisbane or Melbourne.
You will engage customers, conduct retention conversations, and work across IT platforms to protect member relationships. The role values empathy, explicit communication, and resilience across a busy support environment.
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📌 Member Retention Specialist - Healthcare (Hybrid) (Brisbane)
🏢 Bupa
📍 Brisbane