Foxtel Group in Docklands is hiring a Retention Representative to handle inbound calls from customers considering cancelling their service. The role blends sales with first‑class customer care in a hybrid setup with time in the Docklands office and flexible work-from-home days.
You will listen actively, tailor Foxtel packages to customer needs, identify vulnerable situations, and work to protect relationships while achieving retention targets in a performance‑driven workplace.
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📌 Retention Specialist - Hybrid, High-Energy Sales & Service (Melbourne)
🏢 Foxtel Group
📍 Melbourne
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