Communications Coordinator – Remote Job Description

About Us

Human Ability is a Jobs and Skills Council for the health, human services, aged care and disability, sport & recreation and early childhood industries.

Human Ability’s objective is to advance education by supporting skills and workforce development for the above specified industries. It is a values-based organisation, that is not-for-profit, industry-owned and led, that is contracted by the federal government.

We have an opportunity for a Communications Coordinator to join us on a full-time basis in an ongoing capacity subject to funding (currently funded until mid-2028). The role may be located anywhere in Australia and will involve travel with overnight stays for organisation meetings, stakeholder meetings, workshops, and industry events.

About the position

Human Ability is seeking a skilled and dynamic Communications Coordinator to support the creation and delivery of communications about our work.

The Communications Coordinator will work with the Senior Communications Advisor and other members of the Communications team to plan, draft and create clear, concised and compelling communications about Human Ability’s projects and work.

You’ll work on internal and external communications including our website, newsletter, events and social media channels.

This position will also assist the wider Communications team as required and will at times be required to liaise with a range of contractors, such as graphic designers, videographers, and website developers.

Key Accountabilities

- Identify, plan and create content for Human Ability’s communications channels, including social, digital and newsletters
- Translate complex technical, policy and workforce content into plain English that suits the target audience
- Draft communication materials with clarity, accuracy, and consistency
- Ensure all content is accessible and appropriate for diverse audiences, including industry stakeholders and the public
- Work closely with other teams as directed to align communications across our sectors
- Assist in the development or commissioning of multimedia content, including videos and graphics, as required
- Observe and followwork health, safety and wellbeing policies and guidelines

Qualifications and Experience

- Tertiary qualifications in communications, journalism or similar or demonstrated equivalent experience
- Experience working in a Communications team, preferably within a not-for-profit or government sector
- Strong interpersonal, written and verbal communication skills
- Excellent organisational and project management skills
- Demonstrated proficiency in content management systems, social media platforms and Monday.com (or similar)
- Ability to work collaboratively in a team environment and manage multiple stakeholders

Further Information

We are committed to building a workforce that reflects the diversity of the stakeholders we work with. We value the unique perspectives, knowledge, and lived experiences that Aboriginal and Torres Strait Islander peoples bring, and we actively support a culturally safe and inclusive workplace.

There may be times when it is required to work outside normal business hours i.e. evenings and weekends to meet operational and/or stakeholder requirements, and dependant on work deliverables, the role may be required to undertake travel.

We operate a hybrid working model. While flexibility is supported, the balance of office-based work, in-person attendance at meetings, events, etc and remote work will vary depending on role, location, and business needs.

Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.

Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally – Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.

The EH Way

At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.

- We are Mission First – Our Mission determines what we work on, where we invest, and where we focus. Every decision runs through a single filter: does this accelerate our Mission?
- We are Remote First – we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
- We are AI First – we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
- We Live by Our Values – we role model our values 100% of the time
- We Expect High Performance – we set a high standard and we’re not satisfied with being average

This role

- Provide accurate and technical IR/ER advice to our clients (ranging from HR Managers/ Business Owners/ Line Managers) on operational matters such as performance management, misconduct, termination, personal illness, discrimination/harassment, adverse actions, litigious proceedings, award interpretation, industrial disputes; as well as important policies and procedures.
- Complete compliance audits for clients including providing recommendation and interpretation on award coverage for the business and various employee roles; and recommendations on areas of improvement in their HR compliance.
- Raise complex and/or high-risk matters for assistance on advice with Senior Workplace Advisors or Team Leaders. This includes matters such as termination outside of probation, redundancies, serious misconduct, transfer of business, difficult award interpretation etc.
- Manage high volume calls and email enquiries providing each client with calm, professional and accurate support and advice. Deal with matters pragmatically, whilst providing accurate analysis of the various risks and outlining practical solutions for maintaining compliance.
- Contribute to our overall brand and client knowledge base by assisting in ongoing projects such as content creation for blogs, posts, webinars, update videos and client guides/summaries.




- Participant in on-going department projects for process improvements and awards summaries.
- Liaise with our legal team for more complex disputes, claims and investigations.
- Provide guidance to the sales and marketing team as needed to support the growth of the advisory product.
- Create and post current and topical knowledge base articles/blogs for our website and social media.
- Champion and assist with improvement initiatives within the HR Advisory team using problem solving tools.
- Responsible for ensuring advice is only given to authorised contacts in Sales Force (SF) and updating SF with any relevant changes to contacts. Also reflecting these changes in Zendesk and to the wider team.
- Ensure to maintain detailed and accurate records of advice including logging a Zendesk or Salesforce ticket with call notes, or emails to clients.

This role can be based anywhere in Australia.

Who you are

To thrive at Employment Hero, you’ll need to embody The EH Way – operating with focus, agility, and an obsession with impact. For this role, you’ll also bring:

- 1-2 years experience at an HR Advisor level (or equivalent).
- Qualifications in HR, Law, Business or similar fields (preferable).
- Australian Employment Knowledge
- Strong ability to advise on Industrial Relations matters. Award interpretation is highly regarded.
- Good time management, attention to detail, and customer service skills.
- Excellent levels of written and verbal communication skills.
- Competent in managing and influencing stakeholders, whilst advising on a range of HR matters.
- Proficient in learning and using different softwares, systems, tools and technologies. Knowledge of Salesforce, Zendesk and Employment Hero is highly regarded!
- Customer focused and ability to build strong on-going relationships.
- Experience working collaboratively as part of a global and remote team environment.

What we can offer

At Employment Hero, we don’t just talk about a better way to work – we live it. Joining Employment Hero means:

- Work in a remote-first environment, giving you the autonomy to do your best work while delivering meaningful outcomes.
- Be trusted to own your work, make decisions, and have a real impact from day one.
- Access cutting-edge AI tools and technology that help you move faster, think bigger, and amplify your expertise.
- Surround yourself with ambitious, high-performing teammates who will challenge, support and inspire you to do the best work of your career.
- Own ESOP (Employee Share Options) in one of the world’s fastest-growing technology companies, so you can share in the value you help create.
- Enjoy a comprehensive benefits package, including generous parental leave, subsidised egg freezing, a home office allowance, and outstanding learning and development opportunities to support your growth.
- Celebrate together globally at our Annual Global Gathering – from Thailand, Vietnam, Bali, Dubai and Australia to Singapore in September 2027!

Privacy and AI Notices

- We’re AI-first, so may use AI tools to review your applications and support our interviewing and hiring process. They help us cut the noise, surface great talent fast and make sure every candidate gets a fair, consistent experience. These tools do not replace human judgment and the final hiring decision sits with our team.
- We verify candidate identity and location as part of our hiring process.
- At Employment Hero, we are committed to safeguarding the privacy of your application data. By applying to this role, you acknowledge our Applicant Privacy Policy made available here: employmenthero.com/legals/applicant-policy/.

We are seeking a versatile HR administrator/Advisor to drive our recruitment, onboarding, and performance management processes. Supporting a diverse team of staff and tradespeople, you will be responsible for contract management, visa compliance, and providing expert advice to management.

Requirements:

2years’ experience in a dedicated HR Advisor role. Strong background in blue-collar recruitment and EBA MS Office skills and high attention to detail.A helpful, initiative-driven approach to HR service delivery. Working from Home/remotely option/independent consultant Qualifications and Skills:

Employment Hero is on a mission to make employment easier and more valuable for everyone around the world. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.

Since launching in 2014, we’ve scaled to a $2 billion valuation and expanded to six countries, serving over 350,000 SMEs and 3 million employees.

Who we are

Employment Hero is on a mission to make employment easier and more valuable for everyone around the world. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.

Since launching in 2014, we’ve scaled to a $2 billion valuation and expanded to six countries, serving over 350,000 SMEs and 3 million employees.

The EH Way

At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.

- We are Mission First – Our Mission determines what we work on, where we invest, and where we focus. Every decision runs through a single filter: does this accelerate our Mission?
- We are Remote First – we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
- We are AI First – we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
- We Live by Our Values – we role model our values 100% of the time
- We Expect High Performance – we set a high standard and we’re not satisfied with being average

This role





- As a dedicated HR Partner, you will nurture and establish stakeholder relationships to drive the development and implementation of comprehensive HR strategies through the EH Way and AI-first methodology. You will optimise the overall HR health and performance of your client portfolio by providing instrumental guidance on HR and legal compliance, taking a risk-management approach to complex industrial relations (IR) and employee relations (ER) matters. You will serve as the “expert in the room,” ensuring clients feel confident in our mission to make employment easier and more valuable.
- Your key focus areas will be
- Expert Advisory Resolution: Resolve 100% of reactive compliance and legislative queries (terminations, investigations, disciplinary matters) on the fly with sound IR/ER judgment from day one.
- Customer Satisfaction & Retention: Maintain high client engagement scores and zero “avoidable churn” by building strong, trust-based relationships with C-suite and line manager stakeholders.
- AI Integration & Efficiency: Achieve a “Superhero” rating for internal efficiency by documenting and sharing at least three AI-driven “hacks” or workflows that accelerate the delivery of HR advice.

This will include

Strategic Advisory & Client Management

- Strategic Planning: Develop and deliver strategic HR plans, review performance frameworks, and drive employee engagement for a portfolio of 4–15 clients.
- Portfolio Growth: Build your assigned portfolio to full capacity within the first 6 months, managing client expectations in line with fair use guides.
- Commercial Management: Actively manage the commercial relationship, navigating pushback and providing advice that clients may not want to hear while maintaining trust.
- Pre-Sales Support: Represent the HR Partner team in pre-sales environments to showcase expertise to prospective clients.

Technical HR & Compliance

- Expert IR Advice: Provide “on the fly” best-practice advice on IR, compliance, and legislative queries from day one.
- Case Management: Manage complex reactive queries including terminations, investigations, and disciplinary matters with a high degree of technical substance.
- HR Audits: Conduct compliance audits to ensure employment contracts and policies remain legally sound and consistent.
- The EH Way & AI Innovation
- AI-First Practice: Wield advanced AI tools as your default arsenal to sharpen decisions, automate bottlenecks, and increase execution speed.
- Asynchronous Communication: Default to asynchronous communication (Slack, Confluence, G-Drive) to respect others’ time and remove execution roadblocks instantly.
- AI Contribution: Participate in quarterly AI pillar groups to launch initiatives and share “AI hacks” that improve HR operations across the team.

Technology & Tooling

- EH Platform Expert: Lead the implementation and maintenance of the Employment Hero platform for your clients, ensuring they are well-versed in all features.
- Workflow Management: Utilise Asana for project tracking, Slack for team collaboration, and the EH AI Agent for coaching on complex advice.

Key Measurables – Key Performance Indicators

- Portfolio Capacity: Achieve and maintain a full client workload (proportionate to working hours) within 6 months of commencement.
- Client Satisfaction: Maintain an exceptional customer experience with 0 NPS detractors.
- AI Proficiency: Achieve a passing grade of 24/30 on the AI Native scenario task and contribute to at least one AI-driven team initiative per quarter.
- Platform Implementation: Ensure client software implementation is completed within 60 days of onboarding.
- Mission Alignment: 100% of work must pass the litmus test of making employment easier or more valuable.

Who you are

To thrive at Employment Hero, you’ll need to embody The EH Way – operating with focus, agility, and an obsession with impact. For this role, you’ll also bring

- Sound understanding of the IR/ER space; ability to field complex queries without hesitation.
- Builds a habit of “asking AI first” for every idea or problem to be solved.
- Demonstrates confidence to lead C-suite stakeholders and navigate difficult conversations.
- Holds oneself to an “Olympic team” level of excellence; average performance is not the threshold.
- Manages a diverse, reactive workload across multiple industries through extreme diligence.
- Connects with a diverse team by focusing strictly on the mission
- Fearlessly disagrees to reach the best outcome while assuming positive intent and lifting others up.

What we can offer

- Work in a remote-first environment, giving you the autonomy to do your best work while delivering meaningful outcomes.
- Be trusted to own your work, make decisions, and have a real impact from day one.
- Access cutting-edge AI tools and technology that help you move faster, think bigger, and amplify your expertise.
- Surround yourself with ambitious, high-performing teammates who will challenge, support and inspire you to do the best work of your career.
- Own ESOP (Employee Share Options) in one of the world’s fastest-growing technology companies, so you can share in the value you help create.
- Enjoy a comprehensive benefits package, including generous parental leave, subsidised egg freezing, a home office allowance, and outstanding learning and development opportunities to support your growth.
- Celebrate together globally at our Annual Global Gathering – from Thailand, Vietnam, Bali, Dubai and Australia to Singapore in September 2027!

Privacy and AI Notices

- We’re AI-first, so may use AI tools to review your applications and support our interviewing and hiring process. They help us cut the noise, surface great talent rapid and make sure every candidate gets a fair, consistent experience. These tools do not replace human judgment and the final hiring decision sits with our team.
- We verify candidate identity and location as part of our hiring process.
- At Employment Hero, we are committed to safeguarding the privacy of your application data. By applying to this role, you acknowledge our Applicant Privacy Policy

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