About Us

With over 200 years of heritage, Chubb is a global leader in fire and security solutions, dedicated to protecting what matters most and giving our customers peace of mind.As part of APi Group, a global leader in safety and specialty services, Chubb brings industry‑leading expertise, trusted reliability, and forward‑thinking technology to every customer and community we serve.

About the Role:

Are you a proactive Credit Controller who enjoys resolving complex account issues, reducing aged debt and building strong customer relationships?

We are seeking an experienced Credit Controller to take ownership of a customer portfolio and drive the timely collection of outstanding accounts at our head office in Rydalmere. Reporting to the Credit & Collections Manager, you will proactively engage with customers and internal stakeholders, investigate disputes and deliver practical resolutions that improve cash flow.

This is a hands‑on opportunity for an organised and confident communicator who can manage competing priorities, understand customer needs and build productive working relationships. Your ability to take ownership, follow through on commitments and achieve collection targets will be key to your success.

Key Responsibilities:

- Take ownership of an assigned debtor ledger, with a strong focus on reducing aged debt and achieving monthly cash collection targets.

- Proactively contact customers to follow up outstanding invoices, understand barriers to payment and secure clear payment commitments.

- Investigate disputed invoices, identify root causes and work with customers and internal teams to achieve prompt resolutions.

- Build trusted,



qualified relationships with customers and key internal stakeholders.

- Manage and prioritise a shared collections mailbox, ensuring enquiries and requests are actioned accurately and promptly.

- Reconcile customer accounts and clearly identify the actions required to resolve outstanding balances.

- Maintain accurate records of customer contact, collection activity and agreed actions within the collections workflow system.

- Escalate credit‑risk concerns, unresolved disputes and collection issues when required.

- Support the offshore BPO team with customer enquiries, internal follow‑up and issue resolution.

- Review recent customer account applications in line with credit policies, limits and risk requirements.

- Identify opportunities to improve processes, remove inefficiencies and prevent recurring disputes.

About You:

You are a proactive, solutions‑focused Credit Controller who takes ownership of your portfolio and follows through to achieve results. You are confident discussing overdue accounts, resolving disputes and building positive relationships with customers and internal stakeholders.

You will bring:

- At least 2–3 years’ experience in credit control, collections or accounts receivable.

- Practical Microsoft Excel experience, with VLOOKUP and PivotTables essential.





- Proven experience managing aged debt and working towards collection targets.

- Excellent written and verbal communication skills.

- Strong customer relationship‑building and dispute‑resolution capabilities.

- Well‑developed account reconciliation, analytical and problem‑solving skills.

- Strong organisational skills, with the ability to manage a shared mailbox and competing priorities.

- High attention to detail and the ability to maintain accurate records.

- A proactive mindset, professional approach and commitment to achieving results.

- Experience using ERP or collections workflow systems will be highly regarded.

A qualification in accounting, finance or a related discipline is highly regarded but not essential. We value relevant experience, practical capability and a proactive approach.

Benefits:

- Career development opportunities within a global organisation

- Convenient Rydalmere location with local transport and free onsite parking

- “Everyone is a Leader” workshops to support long‑term career progression

- A supportive team culture with strong systems, processes, and leadership backing

- Access to an employee discount portal across thousands of retailers, including insurance, health, and groceries

- Fitness Passport access for you and your family

Pre‑Employment Requirements

The successful candidate will be required to undertake a mandatory pre‑employment medical assessment, Drug & Alcohol test, and a National Police Check.

We are committed to diversity and inclusion and welcome applicants from different backgrounds. This includes people with a disability, LGBTIQA+ and all cultural backgrounds

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📌 Credit Controller (Parramatta)
🏢 Chubb Fire & Security
📍 Parramatta