Willoughby City Council seeks an experienced leader to head the Customer Experience and Service Transformation Team. The role shapes enterprise customer experience initiatives, embeds customer-centric service design, and partners with senior leaders to drive organisation-wide transformation that enhances service delivery.
You will translate insights into practical recommendations, lead a high-performing team, and provide strategic advice on investments and reform.
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📌 Customer Experience & Service Transformation Leader (WFH) (Sydney)
🏢 Willoughby City Council
📍 Sydney
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