Be part of the energy and excitement at Myer Melbourne . Lead and inspire passionate retail teams to deliver exceptional customer experiences while driving sales performance in one of Australia's most iconic department stores.
As a Customer Service Manager , you'll be at the forefront of customer service excellence, leading teams across multiple departments to create memorable shopping experiences. You'll champion Myer's strategic vision through effective operational leadership, team coaching and fostering a culture of engagement, collaboration and continuous improvement.
Working alongside a supportive leadership team, this pivotal role offers outstanding opportunities to develop your leadership capability and progress your career in retail management.
- Lead high-performing tams to deliver exceptional customer and commercial outcomes
- Excellent o pportunities for career progression, succession planning and leadership development
- Join a collaborative leadership team at our Flagship Melbourne City store
About The Role:
- Manage the daily operations of your departments, driving customer satisfaction and financial performance
- Optimise team productivity by leveraging workforce management and further developing team member skills
- Drive a high performance, customer focused culture through role modelling, communication, feedback and recognition
- Maximise the team’s customer service focus by effective management and delegation of tasks to minimise operational activities
- Lead, empower and inspire your team with a consistent focus on developing the next generation of Myer leaders
- Maximise your time spent within your departments to lead and manage your teams and gain customer insights
About You:
- Previous experience as a Retail Manager, Area Manager or similar, ideally within Fashion/Retail workplace
- People leadership skills with a 'hands-on' approach are essential
- Demonstrated ability to lead teams, achieve targets and monitor KPI's
- Experience in performance management and getting the best from your teams will be highly regarded
- Customer focused with superior customer service skills
- Strong retail, financial and business acumen
- Excellent time management skills with the ability to prioritise and achieve within timelines
Benefits to you:
- Become a leader within one of Australia’s most-loved department stores
- Career development and progression opportunities, local and national
- Exciting Team Member discounts and exclusive offers
- Access to volunteer, parental and lifestyle leave
- Service Recognition, Inspirational People Awards, and more!
Our leadership team operates on a fortnightly rotating roster to support key store trading hours, including weekends and peak retail periods such as Black Friday and the Christmas/New Year trading season.
📌 Customer Service Manager (Melbourne)
🏢 Myer- Customer Service Manager
📍 Melbourne
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