/n Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity. /n -- /n Perm Part‑Time | $34.28 p/h + Super /n

/n Join a trusted national brand where your customer service skills truly make an impact. /n

/n Our Epping Service Centre is seeking an experienced Face to Face Customer Service, Sales & Administration professional who can hit the ground running and deliver exceptional service to our Automotive Glass customers. /n

/n If you thrive in a quick‑paced environment, enjoy face‑to‑face interaction, and want a role with variety, this is the perfect opportunity. /n

About the Role/n As the first point of contact for our customers, you’ll play a key role in creating a positive experience from the moment they walk through the door. /n

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- Rostered Hours: Tuesday to Saturday, 8:00am–1:00pm (25 hours per week)

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- Flexibility: Some Saturdays may be full‑day shifts, with a rostered weekday off to balance hours. Full‑day Saturday work will be paid at overtime rates after standard hours, with standard hours paid including shift loadings

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/n You will be responsible for: /n /n

- Delivering warm, professional face‑to‑face customer service

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- Selling of Vehicle Accessory Products

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- Greeting customers and visitors with a positive, helpful attitude

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- Managing phone, email and in‑person enquiries

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- Supporting the Service Centre Manager with daily operations

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- Updating customers on repair lead times

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- Conducting basic repair inspections on vehicles

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- Educating customers on our full range of services

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- Scheduling repair bookings and managing workflow

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- Issuing invoices and raising job authorities

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- Resolving customer concerns and following up queries

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About You/n We’re looking for someone who brings professionalism,



energy and initiative to the team. /n

/n You will have: /n /n

- Strong customer service experience (face‑to‑face preferred)

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- Excellent verbal and written communication skills

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- Professional presentation and a positive attitude

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- Ability to problem‑solve and create customer‑focused solutions

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- Strong time management and ability to prioritise in a busy environment

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- Intermediate–advanced Microsoft Office skills

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- Administration experience supporting daily operations

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- Comfortable with sales and confident in educating customers on additional services

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- A current driver’s licence (essential)

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- Full Australian work rights (essential)

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Why Join Us?/n /n

- Supportive, collaborative team culture

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- Opportunities for growth and development

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- Competitive hourly rate

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- Reward & Recognition programs

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- Work with a respected national brand

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/n If you’re ready to bring your customer service expertise to a team that values your contribution, apply now and start your next chapter with us. /n /n -- /n If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you.

Apply

Now! /n /n At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents /n /n Privacy: To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our and Terms of Use. /n /n Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies.

Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party. /n

📌 Customer Experience Expert (Melbourne)
🏢 O'Brien
📍 Melbourne