Customer Service Operator/n

Western Sydney | Permanent Full-Time | $65,000 + Super/n

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/n Join a supportive team and become a key point of contact for customers and sales teams across Australia. An exciting chance has become available for an enthusiastic Customer Service Operator to join a long standing global organisation./n

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/n This is a hands-on customer service role where you will be responsible for managing customer enquiries, processing orders, coordinating with warehouses and freight providers, and supporting the sales team to deliver a seamless customer experience./n

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/n You’ll be joining an established team and will work closely with the Hub Manager and broader sales and warehouse teams./n

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About the Role/n

/nYou will be the key point of contact for customers and sales representatives, helping to ensure orders are processed accurately and delivered on time./n

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/n Your responsibilities will include:/n

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- Managing incoming customer calls and enquiries relating to orders, products, pricing and availability /n
- Processing customer orders accurately through SAP /n
- Liaising with warehouse managers, sales representatives and freight companies regarding orders and deliveries /n
- Following up outstanding orders, backorders, stock availability and delivery issues /n
- Making proactive outbound calls to customers to follow up enquiries, quotes and orders /n
- Identifying opportunities to upsell and cross-sell products and generate additional business /n
- Providing sales support to Business Development Executives, including stock level reporting and order assistance /n
- Managing enquiries through the ticketing system and shared inbox /n
- Processing invoices and general administration associated with customer orders /n
- Building strong relationships with customers through reliable, responsive and professional service /n




- Working closely with the broader Hub team to resolve customer, stock and delivery issues

/n The role will involve a combination of inbound and outbound customer contact. While call volumes will vary, the successful person will be comfortable working in a busy environment where customer service, accuracy and responsiveness are important./n

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About You/n

/nYou’ll be a confident and proactive customer service professional who enjoys speaking with customers and getting things done./n

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/n To be successful, you will ideally have:/n

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- Previous experience in customer service, call centre, sales support or a strong desire to learn /n
- Strong verbal communication and a professional telephone manner /n
- Excellent attention to detail and accuracy when processing orders /n
- Confidence making outbound calls and proactively engaging with customers /n
- A genuine commercial mindset and willingness to identify sales opportunities /n
- Good computer skills and experience using Microsoft Office /n
- Previous experience using SAP although training will be provided /n
- Experience working with ticketing systems, shared inboxes or CRM platforms is advantageous /n
- The ability to work collaboratively with sales, warehouse and operational teams /n
- A positive, motivated and outgoing personality

/n Exact experience not essential — what matters most is your customer service ability, communication skills and willingness to learn./n

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What's on Offer?/n /n

- Permanent full-time opportunity /n
- $65,000 + super /n
- Join an established and supportive team /n
- Comprehensive onboarding and training provided /n
- A varied role combining customer service, administration and sales support /n
- Opportunities to grow your career in reputable organisation

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Apply Now

If you’re looking to build a career in customer service and enjoy building relationships and solving problems, we’d love to hear from you.

📌 Customer Service Operator (Sydney)
🏢 Norwest Recruitment Pty
📍 Sydney