Our Business

Working at TasWater is more than just employment, it’s a chance to contribute to social, environmental, and economic progress for Tasmania, now and into the future.

Our team of around 920 skilled employees plays a vital role in the state’s wellbeing, delivering high ‑ quality water and sewerage services to more than 460,000 customers every day.

We’re driven by a bold vision to unlock water’s full potential. Our future is centred on our customers and communities, our people and partners, and our shared responsibility to protect the environment and secure Tasmania’s water future.

Over the next four years, we’re proposing to invest $1.2 billion to support a growing state, improve water security, and take major steps towards our net zero emissions and zero waste goals.

Visit our website or YouTube channel to learn more.

The Role

Are you someone who can build rapport from the very first conversation?

We're looking for customer-focused professionals to join our Customer Hub team. We currently have two permanent part-time opportunities (5 hours per day, 5 days per week), with the potential for full-time fixed term contracts becoming available in the near future. Note: If applying for the part-time positions, please be aware you will be expected to attend initial training sessions onsite up to 7.6 hours each day until completion.

This role is based in Devonport and offers an hourly rate of $36.84 on commencement, increasing to $38.89 upon successful completion of probation.

As a member of the team, you'll be the first point of contact for many of our customers, providing support primarily via phone, while also assisting through email, webchat and face-to-face service desk interactions. You'll listen, problem-solve and help customers access the services and information they need, delivering a positive experience at every interaction.

For a full copy of the position description, please visit our website: www.taswater.com.au

What we're looking for

This is a fantastic opportunity to join a supportive,



fast paced call centre environment where no two days are ever the same (and boredom isn’t on the roster).

To thrive in this role, you'll bring:

- Experience in a high-volume contact centre environment is highly regarded.

- Demonstrated ability to build rapport and establish trust quickly with customers.

- Strong verbal and written communication skills.

- Confidence engaging with customers across phone, email, webchat and face-to-face channels.

- Ability to manage competing priorities and maintain composure in a fast-paced environment.

- Strong problem-solving skills and a commitment to achieving positive customer outcomes.

- Ability to work collaboratively within a team while also being self-motivated and accountable.

- A genuine passion for delivering exceptional customer service.

Why TasWater

Across our multi‑disciplinary organisation, we’re committed to helping every team member grow their skills and shape a meaningful career. Joining TasWater means stepping into a workplace that offers clear development pathways, practical training opportunities, and access to experienced subject matter experts who support your growth.

We’re also focused on building a genuinely inclusive workforce, one that reflects the diversity of the Tasmanian community we serve. We value the many perspectives, backgrounds, and identities our people bring, knowing they enrich how we work and the impact we create.

We’re proud to be recognised by WORK180 as an employer of choice for women. You can explore our benefits and policies on the WORK180 website, including 18 weeks paid parental leave for all parents,



available regardless of tenure and inclusive of full superannuation. Our dedicated Employee Experience team continues to evolve these offerings to support our people into the future.

- Be part of a supportive and collaborative team.

- Make a meaningful difference for customers every day.

- Develop your skills across a range of customer service channels.

- Two part time opportunities currently available.

- Potential for an additional full-time opportunity soon.

The Details

This role is based in Devonport and attracts a salary range of $85,078.62 - $89,805.21 (inclusive of superannuation).

Shortlisted candidates will be invited to attend an assessment centre session (up to 2 hours). This will include an introductory overview of the organisation, a skills assessment relevant to the role, and a panel interview with members of the hiring team.

Throughout the process, we aim to ensure a fair and positive experience for all applicants, and we’ll keep you informed of your progress at each stage.

If you're someone who enjoys helping people, communicating with confidence, and delivering outstanding customer service, we'd love to hear from you. Apply today and join our Team by following the steps below:

- Visit our careers site at www.taswater.com.au/about-us/careers

- Create an account (or log in, if you have applied with us before)

- Upload an up-to-date resume

- Answer all the questions under the ‘your application’ page.

If you want to learn more about this role or need assistance in applying, please contact Gaye Oliver – Manager – Customer Hub at *****@taswater.com.au

Applications will be closing on Friday, 30th October at 10:00 AM.

Please note: To be considered for this opportunity, applicants must have the right to work in Australia. As part of our recruitment process, you may be asked to participate in pre-employment checks relevant to the role. These may include a National Police Check or AusCheck, with any offer of employment subject to satisfactory outcomes.

📌 Customer Services Officer (Devonport)
🏢 TasWater
📍 Devonport