Hotel Manager (Junior - Intermediate) Mt Buller | Full-Time | On-site

About the Company

Arlberg Hotel is one of Mount Buller’s most iconic, premium alpine accommodation and hospitality destinations, offering ski-in ski-out access, unique mountain hospitality recently refurbished in-house café, dining, bar, ski hire services and a vibrant social atmosphere. We deliver a memorable experience for every guest, whether hitting the slopes or enjoying après ski comforts.

As a high-volume, fast-paced and dynamic alpine operation, Arlberg is committed to delivering exceptional guest experiences throughout the snow season and beyond. From weddings and conferences to retreats, group events and special celebrations, the hotel continues to evolve as a sought-after destination for both leisure and curated experiences year-round.

Benefits

- Opportunity to lead operations within a recognised alpine hotel
- Fast-paced, rewarding environment with recurring seasonal guests
- Competitive salary + performance bonuses
- On-site accommodation available
- Meal provided during peak season
- Staff discounts
- Fast-paced, adventurous lifestyle
- Ski-in, ski-out working environment with ski and lift pass all inclusive

About the Role The Hotel Manager is responsible for the end-to-end performance of the hotel, overseeing all departments across accommodation, F&B;, ski hire services, front office, housekeeping, maintenance and property management. This role ensures smooth day-to-day operations while also driving long-term improvements in efficiency, guest satisfaction and profitability. This position holds responsibility acting as the operational execution lead for hotel strategy. You’ll serve as the hotel’s lead ambassador and custodian of guest experience. Combining strategic oversight with a strong floor presence, you’ll ensure the seamless delivery of service excellence across all departments whilst also being hands-on as needed. This role is ideally suited to a proactive hospitality leader who thrives in a fast-paced environment, enjoys being on the floor with their team and understands how to balance outstanding service with strong business results.

You’ll foster a culture built on engagement, accountability, and innovation, empowering your team to deliver consistently outstanding results. If you’re a natural leader who thrives on creating memorable moments and motivating others to do the same, this is your next career-defining opportunity.

Key Responsibilities

Strategic & Operational Leadership

- Support the Executive Team as you will lead the execution of operational strategy across all hotel accommodation, F&B; and ski-hire departments, ensuring alignment with business goals
- Develop and implement SOPs, seasonal readiness plans, and process improvements
- Identify operational enhancements to lift guest satisfaction, efficiency, and profitability
- Your role is to ensure continuity of operations and support in strategic decision-making

Financial Management & Revenue Optimisation

- Manage operational budgets, P&L; performance, labour costs, forecasting, inventory management and cost control
- Utilise Average Daily Rate (ADR), Revenue Per Available Room (RevPAR) and occupancy metrics to optimise room revenue and maximise yield throughout the season.
- Monitor financial KPIs across all departments, analyse performance reports,



and present insights and recommendations to the GM and Executive Team
- Provide accurate weekly forecasting and yield strategies to maximise occupancy and revenue

Team Leadership & Culture

- Foster a positive, high-performing and collaborative team culture aligned with Arlberg’s alpine hospitality standards
- Manage and coach department heads and seasonal staffing teams to ensure all are engaged and committed to deliver excellent customer service
- Lead recruitment, onboarding, training, rostering, and performance management in collaboration with department supervisors
- Foster a high-performance culture centred on accountability, teamwork, and service excellence within a fast-paced, high-volume environment

Accommodation & Guest Experience

- Uphold Arlberg Hotel’s service standards and brand values
- Represent the hotel professionally through guest engagements and corporate networking. Ensuring exceptional guest experiences from check-in to check-out across all touchpoints
- Act as the escalation point for guest issues, driving timely and solutions-focused resolutions
- Monitor guest reviews/feedback (on-site and online) and proactively improve service standards
- Proactively manage occupancy levels, room readiness, and operational flow to maintain efficiency and service standards during high-demand periods
- Manage privately owned apartments under a management agreement
- Oversee privately owned apartments operating under management agreements
- Support manage individual and group accommodation bookings through RMS
- Prepare and issue accommodation quotes, booking confirmations and reservation documentation
- Proactively follow up quotes, booking enquiries and sales opportunities to maximise conversion rates
- Handle guest enquiries via phone, email, online channels and booking platforms
- Monitor and respond to voicemail, Booking.com correspondence and guest messages in a timely manner
- Coordinate guest check-ins and check-outs, ensuring a seamless guest experience

Food & Beverage (F&B;) and Ski Hire Operations

- Supervise all Ski Hire and F&B; outlets including restaurant, bar, café, pizzeria, roof top bar
- Ensure consistent quality of food, beverage and service delivery
- Oversee rostering, training and performance of F&B; and Ski Hire staff
- Collaborate with Chefs and Bar Managers on menu planning, stock control and cost management
- Monitor ski hire departments inventory, equipment rotation, safety standards
- Educate staff on ski products and equipment fitting, safety procedures and excellent customer service

Compliance, Risk & Property

- Ensure compliance with safety regulations, licensing, RSA and hospitality standards, including food safety and hygiene regulations
- Oversee maintenance schedules and hotel presentation standards across all facilities and rooms
- Identify operational risks and implement preventive measures
- Manage contractors, maintenance schedules and compliance documentation

Partnerships & Events





- Responsible for coordination of all partnerships and events
- Collaborate with external event management companies to facilitate and promote seamless events from start to finish
- Liaise with dedicated marketing personnel to promote events, seasonal activations, brand partnerships across digital and on-site channels
- Support the development of event calendars that align with hotel strategy, guest engagement and community involvement

Skills & Experience Required

- Proven experience as a Hotel Manager (junior - intermediate) or Assistant / 2iC Manager ideally coming from hospitality, alpine/resort or holiday destination, or similar high-volume environments.
- Strong knowledge of hotel, rooms revenue and solid understanding of F&B.;
- Strong financial acumen with demonstrated experience managing P&L;, budgets, forecasting, and operational reporting (cost control and profitability analysis) to support the GM with strategic decision-making.
- Proficient with setting up financial reports from scratch
- Proven ability in developing hotel budgets aligned with business objectives
- Extensive experience across hotel operations, including F&B; Pos Systems and equipment.
- Robust commercial acumen with keen eye for market trends, competitor trends, and opportunities to drive profitability and value.
- Solid understanding of ADR and revenue optimisation strategies within accommodation operations.
- Proficient working knowledge of accommodation management systems and reporting dashboards
- Excellent leadership skills with the ability to motivate seasonal teams.
- Strong communication (written and verbal) to ensure clarity across all areas of operations
- Proven ability to connect, influence and build strong relationships with teams
- Exceptional time management abilities and you are highly organised
- Strong Stakeholder management and problem-solving abilities.
- To ensure operational continuity, you are flexible, adaptable with working hours/days
- Relevant tertiary qualification in hospitality, business, or management (highly advantageous)

Desirable

- Experience in seasonal hospitality environments.
- Proficient with RMS
- Demonstrated experience working within large hotel groups and/or serviced apartment operations.
- Worked in events and closely with marketing teams
- Relevant certifications- RSA (Responsible Service of Alcohol)
- Knowledge of accounting platform preferred (Xero)

How to Apply Apply here or send us an email at [email protected] with your Cover Letter and updated CV.

This is an urgent requirement, so if you are interested in the above, we would love to hear from you!

To be considered for this role you must have full working rights in Australia!

W: www.createcareers.com.au

Create Careers is a different kind of recruitment consultancy. We are people that care for people. Yes, that means we care about you the talent and you the employer. We are people who believe that honesty, integrity, trustworthiness, reliability, being ethical and respectful to everyone are our greatest assets.

Our goal is to work hard to create great relationships, partnerships and friendships and to not treat you as just another company or CV. We strive on actively listening to provide the best service possible, delivered with professionalism, care and enthusiasm. Let's work together to co-create a productive and long-lasting partnership.

📌 Hotel Manager (Junior - Intermediate) Mt Buller | Full-Time | On-site (Mount Buller)
🏢 Create Careers
📍 Mount Buller