/n Good with customers, organised and ready for something more? /n /n You might currently work in customer service, administration, parts, stores, sales support or another customer-facing role and be looking for an opportunity to build on what you already know. /n /n EMC Electric Vehicles, part of Varley Group, is looking for an Internal Sales & Customer Service Coordinator to join our team in Tomago. /n /n This is a hands-on, varied role where you’ll work across the customer journey, from the first enquiry and quotation through to order coordination, sales follow-up and after-sales support. /n /n We can teach you our products. What we’re looking for is someone who is great with customers, commercially minded, well organised and good at making sure things get done. /n /n What You’ll Be Doing /n You’ll be a key point of contact for EMC customers, working closely with our Sales, After Sales, Spare Parts and Administration teams to keep enquiries, quotations, orders and service requirements moving. /n /n You’ll be responsible for: /n /n

- Responding to customer enquiries by phone, email and online.

/n

- Understanding customer needs and helping identify suitable vehicle solutions.

/n

- Preparing quotations and following up with customers.

/n

- Converting genuine enquiries into sales opportunities.

/n

- Managing customer, quotation and sales information in the CRM.

/n

- Keeping customers informed throughout the sales and delivery process.

/n

- Building strong relationships with new and existing customers.

/n

- Following up opportunities and supporting repeat business.

/n

- Building your knowledge of EMC’s electric vehicle range.

/n

- Coordinating vehicle servicing between customers and service providers.

/n

- Raising purchase orders and reviewing service invoices.

/n

- Following up with customers after servicing is completed.

/n

- Working across the EMC team to deliver a positive customer experience.





/n /n This isn’t a traditional high-pressure sales role, but sales are an important part of the position. You’ll follow up genuine opportunities, prepare quotations, build customer relationships and contribute to sales outcomes. /n /n What We’re Looking For /n We’re more interested in finding the right person with transferable skills than someone who ticks every box. /n /n You could come from internal or counter sales, customer service, administration, parts, stores, warehousing, automotive, equipment or another customer-focused environment. /n What will matter most is that you: /n /n

- Enjoy dealing with customers and building rapport.

/n

- Communicate confidently by phone and email.

/n

- Have strong administration and organisational skills.

/n

- Can juggle enquiries, quotations and follow-ups without losing the details.

/n

- Take ownership and follow things through.

/n

- Are comfortable learning current systems, products and processes.

/n

- Have some commercial awareness and are comfortable working towards sales outcomes.

/n

- Enjoy learning about products and understanding how they meet customers’ needs.

/n

- Work well independently while still contributing to the wider team.

/n /n Experience with vehicles, parts, equipment, manufacturing or technical products would be advantageous, but it’s not essential. /n /n A Role You Can Grow Into /n If you’ve already built good customer service, administration or product knowledge and you’re ready for greater responsibility, this role gives you the opportunity to develop across: /n /n

- Internal sales and quotation management

/n





- Customer relationship management

/n

- CRM and sales pipeline management

/n

- Product and technical knowledge

/n

- Sales follow-up and conversion

/n

- Order coordination

/n

- After-sales and service support

/n /n You’ll have clear responsibility for your customers and opportunities, while having the support to develop your product knowledge and internal sales capability. /n /n About EMC Electric Vehicles /n EMC Electric Vehicles specialises in low-speed electric vehicle solutions across a variety of customer applications. /n /n As part of Varley Group, you’ll join a specialist vehicle business backed by the capabilities and opportunities of an established Australian engineering and manufacturing organisation. /n /n Why Join Us? /n /n

- Build valuable experience across customer service and internal sales.

/n

- Learn a specialised and evolving electric vehicle product range.

/n

- Work across the full customer journey, rather than just one part of the process.

/n

- Build relationships with customers across different industries.

/n

- Join a supportive, collaborative team.

/n

- Access career opportunities across the broader Varley Group.

/n

- Discounted Fitness Passport membership.

/n

- Employee Assistance Program.

/n

- Commission opportunity linked to sales performance.

/n /n /n Think You Could Be a Good Fit? /n You don’t need to have Internal Sales Coordinator written on your current job title. /n /n If you’re good with customers, organised, comfortable following things through and ready to develop your commercial skills, we’d like to hear from you. /n /n Whether your background is in customer service, counter sales, parts, stores, sales support, administration or a technical environment, your experience could transfer well into this opportunity. /n /n Click Apply Now and submit your resume to join EMC Electric Vehicles, part of Varley Group. /n

📌 Internal Sales & Customer Service Coordinator (Newcastle)
🏢 Varley Group
📍 Newcastle