Role & responsibilities

- Plan, manage and oversee day-to-day IT operations, infrastructure and technology services.

- Develop and implement IT strategies, policies, procedures and technology improvement plans.

- Manage IT infrastructure, including servers, networks, storage, end-user systems and enterprise applications, as applicable.

- Lead and supervise IT professionals, including system administrators, network engineers developers, support specialists and other technical personnel.

- Monitor system availability, performance, reliability and service delivery standards.

- Manage IT projects from planning and resource allocation through implementation and completion.

- Coordinate software implementation, system upgrades, technology migrations and application integrations.

- Oversee cloud environments, enterprise platforms and technology solutions where required.

- Establish and maintain IT security policies, access controls, backup procedures and disaster recovery plans.

- Identify and address technology risks, vulnerabilities, system failures and operational issues.

- Ensure appropriate data protection, information security and compliance with applicable regulations and company policies.

- Manage IT budgets, operating expenses,



hardware procurement, software licensing and technology resources.

- Coordinate with external vendors, service providers, consultants and technology partners.

- Establish service-level agreements (SLAs), monitor service performance and ensure timely resolution of IT incidents.

- Oversee helpdesk, technical support and end-user services where applicable.

- Implement IT service management processes, change management procedures and incident management practices.

- Evaluate emerging technologies and recommend solutions that improve productivity, security and operational efficiency.

- Maintain IT documentation, asset inventories, system configurations and technology records.

- Prepare IT performance reports, budgets, risk assessments and management updates.

- Collaborate with finance, operations, HR and other departments to understand business requirements and deliver suitable IT solutions.

- Support business continuity, disaster recovery testing and technology resilience initiatives.

- Promote continuous improvement, technical knowledge sharing and career development within the IT team.

📌 It Manager (Australia)
🏢 Kuldeep Kumar Yadav
📍 Australia