Are you ready to embark on a career journey that offers professional growth working with Aboriginal and Torres Strait Islander peoples in remote communities and related networks and delivers a meaningful impact? Community Enterprise Queensland (CEQ) seeks opportunity for dedicated individual to fill the pivotal role of IT Support Officer.

As a critical team member, you will be at the heart of our services function in the Torres Strait, Northern Peninsula Area, and remote Aboriginal communities. Operating in 30 retail stores across remote locations, CEQ ensures access to quality fresh food, groceries, and essential services like fuel, gas, and ATM facilities.

Your role will be based in the busy and culturally diverse Cairns Support Office, with regular travel to other locations, often involving small air and watercraft and unique experiences in Country.

It really needs you to be enthusiastic about making a difference and ready to take on a challenging and rewarding role that aligns with your values (ours is "caring, every day, always") and aspirations. If so, we invite you to join us at Community Enterprise Queensland. To take this step in your exciting career journeying, apply for this role.

About the role

CEQ is seeking an experienced IT Support Officer to join our Corporate Services team. As the IT Support Officer, you'll be the go to problem solver ensuring smooth technology operations for team members and communities. From troubleshooting hardware and software to maintaining networks and systems, your work will directly support the delivery of vital services in remote and regional areas.

Partnering with a cross-cultural, geographically dispersed team from Cairns to Cape York Peninsula, Gulf of Carpentaria,



North Queensland and the Torres Strait Islands, this position will work in alignment with the CEQ vision and values and plays an integral role in ensuring the ongoing success and reputation of CEQ as an employer of choice.

Key Duties and responsibilities include but are not limited to

- Respond to and resolve Level 1 support requests via phone, email, and ticketing system.
- Log all incidents and service requests accurately.
- Install, configure, and troubleshoot desktops, laptops, printers, and peripherals.
- Assist with basic software installation and updates
- Troubleshoot basic connectivity issues (Wi-Fi, LAN, VPN).
- Provide guidance and training to users on common IT issues.
- Escalate complex problems to Level 2/3 support or vendors.
- Maintain accurate records of IT equipment and software licenses.
- Update knowledge base articles and user guides.
- Monitor WH&S; to ensure employee safety and a safe workplace.
- Other reasonable duties as requested by Senior Leadership in Corporate Services or the CEO.

Qualifications & Experience

- 3+ years' experience as an IT Support Officer.
- Current Queensland driver's license.
- Tertiary qualifications in IT (highly desirable).
- Relevant industry certifications; MS, ITIL (highly desirable).
- Experience in supporting servers, desktops, laptops, tablets, mobile phones, VOiP phones, printers, and other IT hardware.




- Previous experience working in a large and complex business desirable, but not essential.

Essential Requirements

- Travel when needed to the Torres Straits, Northern Peninsula Area, and other outlets to maintain CEQ's IT systems.
- A willingness to work in a cross-cultural environment.
- Experience in supporting Microsoft desktop and server operating environments and other corporate business applications.
- Excellent verbal and written communication skills providing a strong focus on customer service.
- Ability to work with minimum supervision, exercise productive time management and demonstrated ability in utilising initiative and problem solving.
- Must be able to work well in a team environment.
- Be willing to work flexible work hours, including afterhours project work.
- Intermediate to advanced level of competency using the Microsoft Office Suite (Word, Excel, PowerPoint, Teams)

Our Culture

CEQ promote an honest, progressive, collaborate, respectful and inclusive teamwork environment throughout the establishment, culturing diversity and growth within the workforce.

Our key benefits

- 4 weeks annual leave & 17.5% leave loading
- Ability to Salary Sacrifice up to $15,900.00 p.a. (meals & entertainment options)
- Employee assistance program (counselling & support services) available
- Workplace health and wellbeing initiatives.

Applications

Applications close 22 November 2026. To apply for this career opportunity please click apply via Seek and attach a copy of your resume and cover letter. We reserve the right to close the position earlier than stated.

First Nations applicants are encouraged to apply. For more information, email ****@ceqld.org.au

📌 IT Support Officer (Cairns)
🏢 Community Enterprise Queensland
📍 Cairns