Troocoo is partnering with a well-respected, purpose-driven Queensland insurer to appoint experienced manager into its claims function. The business is investing in its people and in a significant transformation, which makes this an ideal time to join and help shape what comes next.

The role You’ll lead a team of five to six Claims Leaders within a liability-focused claims area. Your leaders already bring strong technical expertise, so your focus is on leadership: lifting their capability, building a high-performing culture and helping them lead their own teams confidently through change. You’ll also engage directly with employers and contribute to strategy across the claims function.

What Your Days Will Look Like

- Coaching and developing your Claims Leaders so they can get the best from their teams
- Translating business decisions into clear direction your leaders can take back to their teams
- Leading through change with empathy, while keeping your teams focused on performance and outcomes
- Building trusted relationships with employers and key stakeholders
- Using data and insights to drive performance and identify where to focus next
- Working alongside a collaborative senior leadership group that genuinely backs each other





What you’ll bring We’re looking for an established leader of leaders. You’ll bring:

- Proven experience leading team leaders or managers, ideally across multiple teams
- A background in workers compensation, personal injury, liability or claims management within a large insurer, scheme or organisation (government backgrounds with robust commercial exposure will also be considered)
- A track record of leading teams through significant change and managing change fatigue
- A commercial, performance-focused mindset, balanced with genuine empathy for your people and customers
- Confidence engaging with employers and senior stakeholders

Why this role stands out

- Real influence: help shape a claims function in the middle of a major transformation
- Genuine flexibility: a 50/50 hybrid model from a central Brisbane CBD office
- Room to grow: personalised learning and development, plus study assistance
- Work that matters: every decision your teams make helps someone get their life back on track

If you're a confident people leader ready for a role with real purpose, apply now. For a confidential conversation, please reach out on [email protected]

📌 Manager, Claims (Brisbane)
🏢 Troocoo
📍 Brisbane