Join Latrobe Health Services: We are all in on you!

At Latrobe Health Services, we’re all in — for our members, our communities and each other. As a not‑for‑profit member-owned health fund with heart, we’re trusted by more than 110,000 Australians through every stage of their health and wellness journey.

Were looking for a Member Engagement Consultant who is passionate about helping people, thrives in a phone-based customer service environment, and is committed to delivering exceptional experiences for our members every day. In this role, you'll play an important part in helping members understand, access and get the most value from their health cover while building trusted relationships through every interaction.

We're open to both full-time and part-time applications. Part-time opportunities are expected to be between 20-25 hours per week, typically worked Monday to Friday within a 9:30am-2:30pm. There may also be opportunities to increase hours during peak periods, major campaigns and planned leave coverage. All team members are expected to work from our Newborough office three days per week.

Located in Newborough

What you’ll be all in on

As a Member Engagement Consultant, you'll be part of our frontline team supporting members through inbound and outbound calls, administrative tasks and multi-channel enquiries. You'll learn the ins and outs of health insurance and use your knowledge to help members make informed decisions about their cover. Every conversation is an opportunity to make a positive difference.

In this role you will:

- Deliver exceptional service and support to members through primarily phone-based interactions.
- Help members understand their health cover, benefits, products and services.




- Provide accurate and consistent information in a highly regulated environment.
- Maintain member records and complete associated administrative tasks.
- Utilise business systems, digital technology and AI-enabled tools to support member outcomes.
- Build trusted relationships while contributing to member retention and satisfaction.

For a copy of the position description click here. What you’ll bring

- A love of helping customers and communicating over the phone.
- The ability to learn, understand and accurately apply detailed information.
- Reliability, organisation and a commitment to delivering great service.
- Solid listening, communication and problem-solving skills.
- Confidence using technology and learning new systems.
- A positive attitude and willingness to learn and grow.

What will set you apart

Experience in

- Health insurance, banking, financial services or another regulated industry.
- Contact centres or high-volume customer service environments.
- Digital, automation or AI-enabled workplace tools.
- Privacy, compliance or information security practices.
- Supporting customers to understand complex products and services.

About Latrobe Health Services Latrobe Health Services isn’t just an award-winning not-for-profit health fund – we’re also all in on putting our members and communities first. We reinvest in initiatives that make a real difference,



including our founding partnership with the Shane Warne Legacy to deliver free health checks across Australia.

Our 110,000 members give us 89% satisfaction in the IPSOS Member Satisfaction Survey – not bad when the average is 79%. When our members, communities or our people need support, they’re backed by a team that goes all in on what matters most.

Why you’ll love being all in with us

At Latrobe Health, we are committed to creating an environment where diversity is celebrated, equity is achieved and inclusion and belonging are prioritised and celebrated.

You are empowered to take control of your learning experiences and career development. You will be supported by leaders who actively participate in programs that give them the skills to support your growth and wellbeing. You are also provided with access to tools and information that promote personal wellbeing, connecting with others and staying safe – wherever you work.

We offer

- Personalised induction program and detailed in person training to get to know Latrobe Health
- Hybrid working - a mixture of working from home and in office days (minimum 3 days per week) following successful completion of your probation
- Unlimited access to our health and wellbeing partner, Sonder for you and your family
- 47% discount on private health insurance
- Paid parental leave (after 12 months employment)
- Access to leaders who are committed to growing and developing our people

Join us and be a part of a team that is all in. If you have questions about the role please contact the People & Culture team at [email protected]

Candidates will be required to undergo a national police check and have working rights in Australia.

📌 Member Engagement Consultant (Newborough)
🏢 Latrobe Health Services
📍 Newborough