National Account Manager

Location: Sydney, New South Wales, Australia (Hybrid)

Industry: Personal Care Product Manufacturing

Work Setting: Hybrid

Are you passionate about driving category growth, building strategic customer partnerships, and delivering commercial excellence in a fast-paced retail environment? We are seeking a commercially minded account management professional to lead category performance, forecasting, profitability, and customer engagement across a portfolio of consumer products. This role offers the opportunity to influence business growth through data-driven decision-making, cross-functional collaboration, and execution of strategic customer plans.

Key Responsibilities

Category Strategy & Commercial Execution

- Develop and execute category strategies that drive sustainable growth and achieve customer and business objectives.
- Build insight-led joint business plans aligned with broader commercial priorities and market opportunities.
- Leverage customer, shopper, and market insights to identify growth opportunities and improve category performance.
- Execute promotional programs, product launches, and retail initiatives with a strong focus on operational excellence.
- Monitor market dynamics and adapt plans to maximize performance and respond to changing business needs.

Financial & P&L; Management
- Manage category-level financial performance, including revenue, profitability, trade investment, and return on investment.
- Identify opportunities to improve sales, margins, and overall commercial effectiveness.
- Evaluate potential risks and proactively implement strategies to protect and enhance business performance.
- Ensure commercial activities support broader organizational objectives and growth targets.

Forecasting & Demand Planning
- Lead forecasting activities using sales trends, market insights,



promotional analysis, and demand planning tools.
- Partner with supply chain and operational teams to ensure product availability and minimize supply disruptions.
- Monitor key performance indicators and provide recommendations to improve forecast accuracy and inventory management.
- Identify risks early and develop practical solutions to support business continuity.

Customer Relationship Management
- Build strong relationships with key customer stakeholders and become a trusted business partner.
- Lead commercial discussions, negotiations, and business reviews to drive mutually beneficial outcomes.
- Collaborate with customers to identify opportunities for category growth and improved market performance.
- Support strategic planning discussions and contribute valuable commercial insights.

Category Analysis & Business Insights
- Conduct category reviews and performance assessments to identify opportunities for growth and optimization.
- Transform consumer, shopper, and market data into actionable business recommendations.
- Present commercial insights and strategic recommendations to internal and external stakeholders.
- Support innovation opportunities and new product initiatives through evidence-based decision making.

Trade Investment & Promotional Management
- Manage trade spend budgets and ensure investments deliver measurable business outcomes.




- Analyze promotional performance and implement learnings to improve future campaign effectiveness.
- Optimize investment strategies through data analysis and return-on-investment evaluation.
- Maintain strong financial discipline and governance over commercial spending.

Cross-Functional Leadership & Collaboration
- Partner closely with teams across Sales, Marketing, Finance, Category Management, Supply Chain, and Leadership.
- Provide regular reporting on commercial performance, forecasts, opportunities, and risks.
- Contribute to a high-performance culture through collaboration, accountability, and continuous improvement.
- Support execution excellence across all customer-facing initiatives.

Required Skills & Experience

- 4+ years of experience in account management, category management, sales, retail, FMCG, consumer goods, healthcare, or similar commercial environments.
- Proven experience managing customer relationships and delivering business growth.
- Strong commercial acumen with experience managing financial performance and profitability metrics.
- Advanced forecasting, analytical, financial modeling, and business planning capabilities.
- Strong negotiation, influencing, and stakeholder management skills.
- Experience managing multiple priorities in energetic and rapid-paced environments.
- High proficiency in Excel, forecasting systems, reporting tools, and data analysis.

Preferred Qualifications

- Bachelor's degree in Business, Commerce, Marketing, Finance, Economics, or a related discipline.
- Experience working with retail, pharmacy, grocery, consumer goods, or healthcare channels.
- Knowledge of category management principles, demand planning, and trade investment optimization.
- Experience supporting large customer portfolios and strategic business planning.

📌 National Account Manager (Sydney)
🏢 SoTalent
📍 Sydney