About Us

Founded in Munich, Germany in 1989, Brainlab employs over 2200 dedicated and inspiring people from 85 countries at 25 locations worldwide. We develop, manufacture and market software-driven medical technology to support precision in image-guided surgery and radiotherapy. Our systems are used in thousands of hospitals worldwide, enabling access to improved, more efficient, and less invasive patient treatments.

About the Role

As our Sales Operations Assistant, you’ll play a key role in supporting the daily operations of our sales and service teams. From processing customer orders to coordinating logistics, managing documentation, and helping plan events and workshops - you’ll be essential to keeping everything running smoothly. This is a hands-on position where no two days are the same and your attention to detail and positive attitude will help deliver outstanding support to our internal teams and valued customers.

Key Responsibilities

- Process sales orders, service contracts and field reports in line with regulatory and internal requirements, including confirmations and invoices.
- Coordinate office inventory, equipment bookings, shipments, collections and logistics.
- Maintain accurate electronic orders to support planning, production, delivery and installation.
- Monitor order progress, resolve queries relating to pricing, products and documentation, and follow up on backorders.
- Coordinate shipments, parts shortages and installations with internal teams and customers.
- Liaise with Finance and Accounting on customer accounts, credit limits, tax matters and accounts payable/receivable.




- Administer Product Notifications and Safe Use Reminders in collaboration with Quality Management.
- Coordinate customer visits to Brainlab offices and reference sites.
- Support Sales and Support teams with Salesforce updates, customer communications and lead follow-ups.

Skills and Qualifications

- VCE Completion
- Experience in a sales support, administration, or operations role preferable
- Previous experience as a Sales Operations Assistant is highly regarded
- Strong administrative and organisational skills
- A proactive, can-do attitude with excellent time management
- Great communication skills and the ability to coordinate across diverse teams
- Able to work independently with minimal supervision and manage multiple tasks
- Detail-focused with a strong sense of responsibility and ethics
- Fluent in English (spoken and written)
- SAP and Salesforce (SFDC) experience is an advantage
- Must be available to work full-time onsite in Cremorne, VIC

What We Offer

- Competitive salary + Annual performance bonus
- Comprehensive training and career development opportunities
- Regular team events, workshops, and social activities
- Modern, collaborative office in Cremorne with outstanding coffee and public transport access
- Opportunities for growth and advancement within a global organisation
- Be part of a dynamic, international organisation that’s advancing healthcare globally

If you believe you meet the above criteria, please attach your resume with two professional references and a cover letter to your application. Applications Close: 20 November 2026

Shortlisted candidates will be contacted for interviews once the advertisement period has concluded.

📌 Sales Operations Assistant (Cremorne)
🏢 Brainlab Australia
📍 Cremorne