A rare opportunity has opened in our Growth & Innovation team. Smile IT is searching for our next Solutions Architect to join us full time in our Tingalpa head office!

About the Role:

As a Solutions Architect, you will be responsible for designing and overseeing the implementation of scalable, secure and commercially viable technology solutions for existing and new clients.

You will play a key role keeping Smile IT at the forefront of emerging technology by building strong, strategic relationships with leading software and hardware vendors and distributors.

Why choose Smile IT?

Founded in 2007, Smile IT is one of Brisbane’s leading MSPs, known for going the extra mile to keep clients on track, with smiles on their faces.

The business is built around a clear purpose for our customers and our staff: to help people grow through technology. Technology is at the heart of what we do, but our approach is simple: Humans when it matters. We believe the best technology outcomes come from combining great tools with excellent people, genuine relationships, and support when it counts.

By joining Smile IT, you’ll be part of an awesome forward-thinking team offering endless possibilities.

- Be involved with a supportive, fun workplace where great customer service is the standard.
- Join an established and growing technology business, with new opportunities across our Smile Industrial and SmileTel divisions.
- Work with modern tooling - we are one of the first MSPs in Australia to build AI into how we deliver work.
- Enjoy awesome perks including free parking, monthly BBQs, game nights, team-building events,



and our weekly Run Club!

Key Responsibilities

- Design fit-for-purpose technology solutions based on client environments, business requirements and future needs.
- Develop and recommend solutions across infrastructure, cloud, applications, hardware, software and licensing.
- Provide technical advice and pre-sales support to clients, clearly communicating solutions to technical and non-technical stakeholders.
- Prepare hardware and software recommendations and quotes, working with vendors and distributors to achieve competitive pricing and timely delivery.
- Maintain technology standards, documentation and compliance with Smile IT policies and applicable ISO standards.
- Provide technical escalation support while supporting broader team projects and priorities as required.

Skills & Experience

- Experience in a similar role (MSP experience desirable).
- Strong technical understanding of cloud platforms, networking and enterprise systems.
- Experience in hardware procurement, vendor management and quoting tools.
- Strong communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Highly organised and detail-focused, with an understanding of technical compliance requirements.
- Strong problem-solving and time-management skills, with the ability to manage multiple priorities.
- Ability to work effectively both independently and as part of a team.

Ready to take the next step? To be considered for this role, please apply with your cover letter and resume outlining your relevant experience.

📌 Solutions Architect (Brisbane)
🏢 Smile IT
📍 Brisbane