At

ONCALL | SACARE , we're on the path to becoming a nationally recognised leader in disability and community services, empowering people to live their best lives. Our commitment to quality, innovation and person‑centred care drives everything we do. Enabled through technology, guided by solid governance and delivered by passionate people, we are committed to continually raising the standard.

We are seeking an experienced and strategic

Quality, Systems & Audit Manager

to lead our quality, compliance, audit and safeguarding functions across the organisation. This is a unique opportunity to influence organisational excellence, strengthen governance frameworks and drive continuous improvement on a national scale.

About the Role Reporting to the

National Manager - Clinical Governance, Quality & Safeguards , you will be responsible for ensuring organisational compliance with accreditation standards, legislative requirements and regulatory frameworks across all service areas.

Leading a national quality team, you will oversee internal and external audits, risk and incident management, complaints reporting, policy development, workplace health and safety compliance, and continuous improvement initiatives.

This role will work closely with senior leaders, operational teams and key stakeholders to foster a culture of quality, accountability and best practice.

Key Responsibilities

Audit, Risk & Compliance

Lead and manage internal audit programs across operational departments

Coordinate and facilitate external accreditation and compliance audits

Monitor compliance against NDIS, legislative and regulatory requirements

Develop, review and maintain policies, procedures and work instructions





Manage organisational risk, incident and complaints reporting frameworks

Investigate non-conformances and implement corrective action plans

Provide detailed quality, compliance and risk reporting to Executive Leadership and the Board

Coordinate and support the Board Audit & Risk Sub-Committee

Oversee workplace health and safety compliance and monitoring activities

Quality & Continuous Improvement

Drive quality improvement initiatives across the organisation

Monitor accreditation performance and compliance outcomes

Identify trends, risks and opportunities for organisational improvement

Develop systems and processes that support quality service delivery

Champion a culture of continuous improvement and accountability

Leadership

Lead, mentor and develop the national quality team

Build strong relationships across operational and corporate functions

Support managers and staff through training, coaching and guidance on compliance requirements

Promote organisational values, safeguarding principles and quality frameworks

About You You are a highly organised and analytical quality professional who thrives in a complex and fast‑paced environment. You have strong audit and compliance expertise, exceptional stakeholder engagement skills and a passion for driving organisational excellence.

You will bring:





Relevant tertiary qualifications in Quality, Compliance, Auditing, Governance or a related discipline

Demonstrated experience in a similar quality, audit or compliance leadership role

Strong knowledge of NDIS and other relevant regulatory and accreditation frameworks

Experience managing audits, risk management systems and compliance reporting

Proven ability to develop, review and implement policies and procedures

Experience managing complaints, incidents and safeguarding requirements

Strong analytical, problem‑solving and decision‑making skills

Excellent written and verbal communication skills

Advanced Microsoft Office skills, particularly Excel, Word and Outlook

The ability to influence, engage and work effectively with stakeholders at all levels

Why Join Us?

Make a meaningful impact in a growing national organisation

Influence quality and governance outcomes at a strategic level

Work alongside passionate and experienced leaders

Drive continuous improvement and operational excellence

Professional development and career growth opportunities

Join a values‑driven organisation focused on improving lives

Requirements

Current Driver's Licence

NDIS Worker Screening Check (or willingness to obtain)

Relevant qualifications and experience aligned with the role

Ability to travel as required for audits and operational support

Ready to Apply? If you are passionate about quality, compliance and continuous improvement and want to play a key leadership role in shaping best‑practice service delivery, we'd love to hear from you.

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📌 Quality, Systems & Audit Manager (Brisbane)
🏢 Sacare
📍 Brisbane