Member Success Specialist
Location: Remote
Full-time Sydney hours
Tuesday to Saturday, availability from 10:00am to 7:00pm AEST

Remuneration: $65,000 AUD per annum plus superannuation, plus KPI-driven bonuses
Do you thrive in a fast-paced, results-driven environment where retention, growth, and impact are everything?
We’re looking for a top-performing Member Success Specialist who knows how to keep members engaged, drive upgrades and referrals, and have the tough conversations that lead to real results.
This isn’t a typical customer service role. This is about maximising member success while contributing directly to the company’s revenue growth.
If you’re an A-player who loves versatility, being challenged, staying accountable, and being rewarded for results, this role is for you.

About Us
She Sells is a global leader in training world-class female remote closers, empowering women to achieve financial freedom, confidence, and independence through high-ticket sales.
We are passionate about helping women break barriers, rewrite their stories, and step into their full potential, both professionally and personally.
Our Member Success Team is central to this mission, ensuring every member feels supported, stays engaged, achieves real results, and graduates successfully with the skills, confidence, and mindset needed to thrive.

What You’ll Do
Your role goes far beyond support. You’ll own the full member success journey:

- Retention First: Proactively manage member relationships to ensure they stay, succeed, and remain engaged throughout the program.
- Have the Hard Conversations: Spot red flags early and step in decisively to re-engage members before they disengage or drop off. If you are a people-pleaser, this role is not for you.
- Drive Upgrades & Referrals: Confidently lead conversations around program upgrades, add-ons, and referrals with a sales-driven approach.
- Keep Members Accountable: Hold members to their commitments, challenge them to push past obstacles, and celebrate their wins.
- Analyse & Act: Track engagement data, identify risks,



and implement retention strategies before issues escalate.
- Collaborate on Growth: Work with leadership to refine member success strategies and ensure retention KPIs are met or exceeded.
- Support Live Events: Assist with member engagement and support around live events when required.
- Own Outcomes: Take responsibility for member experience, follow-ups, retention risks, and opportunities rather than waiting to be told what to do.

About You
This isn’t a role for someone who just wants to have nice conversations.
We want someone who is driven, strategic, accountable, and thrives under pressure. A true A-player.

You will:

- Have proven success in customer success, retention, account management, inside sales, or a similar results-driven role
- Be confident having difficult conversations to re-engage struggling members and prevent churn
- Be highly skilled at building trust and influence quickly
- Be results-focused, motivated by metrics and data, and passionate about growth
- Be an exceptional communicator with strong emotional intelligence and problem-solving skills
- Be a proactive self-starter who takes ownership of outcomes
- Be comfortable working in a fast-paced, high-performance environment
- Have strong attention to detail and follow-through
- Be confident discussing upgrades, referrals, and additional opportunities with members
- Be willing to take feedback, learn quickly, and continuously improve

Why You’ll Love This Role

- Remote & Versatile: Work from anywhere as long as you have a robust internet connection and a reliable laptop/computer setup
- Performance-Based Rewards: Earn bonuses when you deliver on retention, upgrades, referrals, and other key KPIs
- High-Impact Work:



Help women transform their lives while contributing directly to measurable company growth
- Fast-Paced Growth Environment: Work alongside high-performers and be part of shaping our Member Success strategy
- Meaningful Ownership: Be trusted to manage relationships, solve problems, and directly influence member outcomes
- Career Growth: Develop within a growing Member Success function and take on greater responsibility as the team expands

Compensation

- $65,000 AUD per annum
- Superannuation
- KPI-driven performance bonuses
- Commission opportunities for successful referrals and upsells

Working Hours:
This is a full-time remote position working:
Tuesday to Saturday
10:00am to 7:00pm AEST

You must be able to consistently work these hours and have:

- A solid and reliable internet connection
- Your own high-functioning laptop or desktop computer
- A quiet, dedicated workspace suitable for calls and focused work

How to Apply:
We’re only looking for A-players who are ready to step up, own their results, and make an impact.

We have a thorough hiring process to make sure that if you make the team, you’ll never want to leave it.

Please email your application to:
[email protected]

Use the subject line:
MST Application - Seek

Please include ALL of the following:

- A 1-3 minute video clearly introducing yourself and explaining why you are the perfect fit for the role
- Your most recent and relevant resume, including any specific achievements or results
- A short cover letter sharing why you’re the driven, results-focused specialist we’ve been looking for

Please ensure your video is accessible via a shareable link such as Loom, Google Drive, or YouTube.

Incomplete applications may not be considered.

If you’re looking for a comfortable customer service role where you simply respond to enquiries, this probably isn’t for you.

But if you’re ready to take ownership, challenge people when needed, drive measurable results, and make a genuine impact on our members and the business, we’d love to hear from you.

Pay: $65,000.00 per year

Work Location: Remote

📌 Member Success Specialist (Australia)
🏢 She Sells
📍 Australia