Citrix L3 Engineer / Technical Lead

Job Description

The Citrix L3 Engineer is responsible for providing advanced technical support, operational leadership, and engineering expertise for the Citrix environment. The role focuses on platform stability, problem management, major incident resolution, service improvement through strong technical ownership and governance. The position will support both BAU operations and strategic platform uplift initiatives across Citrix, VDI and Azure.

Role Responsibilities

- Provide L3 support for Citrix Virtual Apps and Desktops, Citrix Cloud, NetScaler, and associated infrastructure.

- Lead technical resolution of Major Incidents, Priority 1 and Priority 2 incidents.

- Provide technical leadership and mentoring to L1 and L2 support teams.

- Drive operational excellence initiatives to improve platform stability and user experience.

- Lead technical governance reviews, service improvement plans, and platform uplift activities.

- Support vulnerability remediation, patching compliance, and security initiatives.

- Develop and maintain operational documentation, knowledge articles, and technical standards.

- Collaborate with project teams to ensure successful delivery and operational readiness of current solutions.

- Automate repetitive operational tasks using PowerShell and other tooling.

Qualifications & Experience

- Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent experience.





- 12+ years of experience supporting Citrix environments in a large enterprise setting.

- Minimum 6+ years of experience in an L3 Engineer or Technical Lead role.

- Strong experience with:

- Citrix Virtual Apps and Desktops (CVAD)

- Citrix Cloud / DaaS

- Citrix NetScaler ADC/Gateway

- Microsoft Azure

- FSLogix/EPM

- PowerShell Scripting

- Experience managing Major Incidents and Problem Records within an ITIL framework.

- Strong stakeholder management, communication, and leadership skills.

Preferred Certifications

- Citrix Certified Professional (CCP-V)

- Citrix Certified Expert (CCE-V)

- Microsoft Azure Administrator (AZ-104)

- ITIL Foundation / ITIL 4 Certification

Key Capabilities

- Strong technical leadership, ownership, and accountability for service outcomes.

- Proven ability to lead complex troubleshooting, major incident resolution, and problem management activities.

- Strong analytical and root-cause investigation skills with a focus on permanent remediation.

- Ability to work independently, make informed technical decisions, and drive outcomes with minimal supervision.

- Excellent stakeholder management and communication skills across technical and business teams.

- Proactive mindset with a focus on operational stability, continuous improvement, and customer experience.

- Strong mentoring and coaching capability to uplift L1/L2 engineers

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