About the position:

This position is responsible for providing the highest level of customer service to the internal andexternal clients of the Aquarena. Act as the first point of customer contact, respond appropriatelyand effectively to all queries, support and promote the services on offer to internal and externalclients.

Key accountabilities:

- Process all transactions for pro-shop sales, entry and membership fees.
- Provide timely and accurate assistance with general enquiries from internal and externalcustomers, in person, by telephone and email.
- Enter bookings on the facilities software system as required.

For further information and to view the position description, visit www.cgg.wa.gov.au/employment.

To gain a better understanding of the role, please call Corina Potts, Finance Officer on (08) 9956 6753.

Position requirements:

Seeking applicants who have developed a high level of customer service and public relations in theirprevious roles. Ideally this candidate would provide a positive customer experience in an effective andprofessional manner.

Completion of a pre-employment medical including alcohol and other substances testing is requiredof all positions at the City.

Remuneration and benefits:





The Casual Customer Service Officer position has a salary between $27.40 per hour to $34.89 perhour (plus 25% loading on all hours worked), offered dependent on knowledge, skills, age,experience and qualifications.

Some of the additional benefits of working for the City include:

- Up to 21% Superannuation (with superannuation co-contribution scheme)
- Health & Wellbeing Program
- Career opportunities
- Free parking

About the City

Overlooking the Indian Ocean, Geraldton is a thriving regional city at the heart of Australia's CoralCoast.With a growing populationofover 41,000 peopleit offers awide range ofservices andactivities.

Geraldton is recognised as one of WA's key growth areas and the opportunities in this regional cityare plentiful. You can be part of working with usto deliverthe bestfor our community and thisregion.

The City of Greater Geraldton actively welcomes, includes and values the unique contributions of allpeople in its workplace. The City welcomes applications from all age groups, people with a disability,and those from diverse ethnic and cultural backgrounds. We are proud to be an equal opportunityemployer with solid commitment to fitness for work and safety in the workplace.

Applications close 4pm Wednesday 11 November 2026.

📌 Casual Customer Service Officer (City of Greater Geraldton)
🏢 City of Greater Geraldton
📍 City of Greater Geraldton