About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem.

Recognized as the #1 Top Employer in Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.

Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosys

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Role Description

We are looking for a professional who is passionate about technology and problem‑solving using technology whether it is a simple issue that enables a user to work faster or a solution that improves efficiency/productivity for a big team, it gives me immense satisfaction. The candidate should be a keen learner and should keep oneself updated with technological improvements and new technologies.



The candidate should enjoy finding current innovative methods of doing things and believe that change is the only constant. If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.

Location

Sydney

Salary

129311 -142018 AUD Annual Gross

Please Note: The above salary range is only indicative and may be subject to suitable enhancements, based on internal company processes.

Flexible working arrangements

hybrid, reviewed case‑by‑case basis. Feel free to connect with your recruiter to learn more about how this works in practice.

Roles and Responsibilities

10+ years’ experience in Business Analysis role across CCM tools (Customer Communication Management), Enterprise transformation projects in the banking, insurance & superannuation domains, motor & Property insurance and financial sector. Expert in bridging technical solutions with business objectives using tools like OpenText Exstream, dialogue live, Command Center, Xpression, ECM, SmartCOMM and Comms Builder. Proven track record of delivering scalable agile projects, stakeholder and project management, SDLC model, migration project to Azure environment, managing APIs, SOAPUI request using XML/JSON, data mappings, and leading cross‑functional teams in Agile/Scrum environments.

- 10+ years’ experience in Business Analysis role across CCM tools (Customer Communication Management),



Enterprise transformation projects in the banking, insurance & superannuation domains, motor & Property insurance and financial sector. Expert in bridging technical solutions with business objectives using tools like OpenText Exstream, dialogue live, Command Center, Xpression, ECM, SmartCOMM and Comms Builder. Proven track record of delivering scalable agile projects, stakeholder and project management, SDLC model, migration project to Azure environment, managing APIs, SOAPUI request using XML/JSON, data mappings, and leading cross‑functional teams in Agile/Scrum environments.
- Gather and analyze business requirements from Product Owners and stakeholders for inbound storage systems (VRD & ECM), translating them into effective technical solutions.
- Collaborate with multiple front‑end systems and teams, including Claims Centre, Policy Centre, and Guidewire, to manage email monitoring and route requests to the appropriate domains/groups for ClaimCentre processing.
- Perform technical analysis, validate payloads, and provide clear guidance and clarifications to development and testing teams.
- Manage multiple programs and projects running in parallel, ensuring effective planning, tracking, and timely delivery.
- Coordinate with cross‑functional stakeholders to identify dependencies, support integrations, and drive successful project execution.
- Work closely with CCM teams to analyze document templates, define document types, and ensure accurate mapping and ingestion into ECM systems.
- Support CCM implementation by validating template configurations, metadata mapping, and output formats for document generation and storage.
- Conduct requirement wa

📌 Lead Consultant (Sydney)
🏢 Infosys
📍 Sydney