ROLLER isn't your average SaaS company. We operate globally across 30+ countries, powering millions of real-world experiences in the leisure and attractions industry. What we build doesn't just live on a screen. It shows up in busy venues, peak weekends, and unforgettable moments for guests.

Our mission is simple but ambitious: help operators run better businesses while creating great guest experiences. That means solving complex, real-world problems across ticketing, point of sale, self-service, memberships, kiosks, and digital waivers, all at meaningful scale.

Just as importantly, it's the people. We're a team of 300+ smart, grounded, and genuinely passionate humans working across the globe. We care about quality, ownership, and doing work we're proud of, without taking ourselves too seriously.

We're growing fast, aiming high, and building something that matters. If you want to work on real problems, with real customers, alongside people who care deeply about their craft and impact, ROLLER is a great place to do it.

About ROLLER

ROLLER isn't your average SaaS company. We operate globally across 30+ countries, powering millions of real-world experiences in the leisure and attractions industry. What we build doesn't just live on a screen. It shows up in busy venues, peak weekends, and unforgettable moments for guests.

Our mission is simple but ambitious: help operators run better businesses while creating great guest experiences. That means solving complex, real-world problems across ticketing, point of sale, self-service, memberships, kiosks, and digital waivers, all at meaningful scale.

Just as importantly, it's the people. We're a team of 300+ smart, grounded, and genuinely passionate humans working across the globe.



We care about quality, ownership, and doing work we're proud of, without taking ourselves too seriously.

We're growing fast, aiming high, and building something that matters. If you want to work on real problems, with real customers, alongside people who care deeply about their craft and impact, ROLLER is a great place to do it.

About the Role

Are you ready to be the driving force behind operational excellence? Join us as our R&D; Programs & Operations Lead, where you'll be the wheel that keeps our department rolling smoothly. Reporting directly to our Chief Product Officer and partnering closely with our VP of Engineering, you'll be responsible for fine-tuning how we operate as a department and in unison with other departments. You'll take the operational load off our leaders, from planning cycles and all-hands meetings to cross-team collaboration, so they can focus on building great products and great teams.

Your main goal?

To ensure the Product department runs like a well-oiled machine, with processes that are both efficient and effective, laying the groundwork for operational success.

In this role, you'll be the maestro of departmental cadences, communications, and goal tracking. You'll coordinate strategic initiatives, steering them towards triumphant outcomes by facilitating seamless communication between project owners. Simply put,



you'll be the go‑to person for anything operational within the department that needs attention.

Leveraging your expertise in program and project management, administration, relationship‑building, and storytelling, you'll collaborate with cross‑functional teams and working groups. Together, we'll aim to achieve the level of operational efficiency, cooperation, and collaboration that our teams need to hit our company and department goals.

This role is required in Sydney to facilitate close collaboration with our Chief Product Officer who is based there.

What You'll Do

Guide Department Operations:

- Lead operations from start to finish.
- Establish robust cadences and administrative frameworks.
- Spearhead tracking initiatives and own annual and quarterly planning end to end.
- Champion company-wide product development adherence.
- Design and maintain how Product works: development framework and gates, forum structure, etc.
- Refine Department strategies as ROLLER expands.
- Orchestrate and streamline meeting frameworks with explicit objectives, purposes, and agendas.
- Provide continuity and cover for the Chief Product Officer and VP of Engineering, holding context and actions across absences.
- Continuously enhance the Department's operational rhythm.

Ensure Effective Communication:

- Manage seamless collaboration among teams and partners.
- Uphold communication best practices and thorough documentation.
- Share comprehensive context and promptly address concerns.
- Own what the business hears from Product and when: roadmap publication, company-wide broadcasts and the narrative that connects the plan to company goals.

📌 R&D Programs (Sydney)
🏢 ROLLER Software
📍 Sydney