ClearView is now part of Zurich, bringing together the best of both worlds.

ClearView is entering an exciting new chapter following its acquisition by Zurich Australia. Join ClearView and help shape what’s next.

As we bring our businesses together, ClearView will continue to operate as a distinct business. For new employees joining, you’ll be employed by Zurich and work within the ClearView business.

This creates a unique opportunity to contribute to a business with a strong identity, great culture, and entrepreneurial spirit, while also benefiting from the scale, stability and global opportunities that come with being part of Zurich.

As Zurich and ClearView come together, you’ll have the opportunity to play a key role in shaping the future, contributing to our long-term growth ambitions, digital transformation agenda and commitment to delivering outstanding outcomes for customers.

We understand that candidates may have questions about the transition. We’re committed to being open, transparent and supportive throughout the recruitment process, ensuring you have the information you need to make an informed decision about joining us and being part of what comes next.

Role Summary

This role will support the Senior Manager Operation Risk and Compliance and the Group Executive, Operations in their responsibilities as the leader of Life Insurance 1st Line Risk.

Primary role responsibilities

- Oversee quality assurance for Operations including leadership of a Quality Analyst resource
- This role will focus on strengthening the risk and control environment for the Operations business.
- As a medium sized life insurer,



ClearView provides greater flexibility in its roles to undertake a larger scope of activities – which include managerial responsibilities as well as being prepared to undertake data and analytical work.
- Support the Life BU in managing incidents, developing & delivering on actions and reporting on incidents.
- Support the delivery of Line 1 risk and compliance functions including (but not limited to) full completion of RCSA, oversight of incident management and actions, contribute to delivery of Internal or External Audit actions for the business, supporting delivery of outsourcing and vendor risk assessments, contribute to design and delivery of business continuity program and impact assessments
- Contribute to risk identification including key risk indicators and emerging risks, assessment and mitigation to ensure completeness of the risk profile with the Life BU.
- Support the business in identifying and managing actions designed to ensure that risks remain within tolerance.
- Contribute to reporting required for various forum and committees delivering insights on factors including volumes and progress of incident management, management and action plans for RCSAs and RAS
- Support and contribute to the delivery of internal or external audits including scope, stakeholder management and management action plans.
- Development of process maps, design of controls,



testing and monitoring of controls and control assurance.
- Support the BU with outsourcing/vendor management, risk assessments and ongoing monitoring of service providers.
- Lead the Operations business to comply with all aspects of the Life Code. Engage with CALI as required and ensure ClearView is aware of and contributes to any Life Code related matters.
- Work with Line 2 and Operations leaders to ensure business continuity planning and activities are under undertaken

Improvement Focus

- Contribution to operational remediation projects in conjunction with operational SME’s/key stakeholders
- Feedback to the BU on opportunities to improve processes or procedures when identified through management of risk related activities.

Relationships

- Establish a close working relationship with the key Internal Relationships
- Work with 2nd Line Risk to ensure that business risk and compliance obligations are understood and embedded across the business

Required candidate skills/qualifications:

- Relevant tertiary qualifications
- Knowledge of Life Insurance
- Knowledge of the regulatory framework for the Life Insurance industry
- Previous experience in developing and implementing risk and compliance frameworks and providing risk / compliance advisory support preferred
- Knowledge of the regulatory framework for the life industry and ability to apply this in the role.
- Working knowledge of the specific obligations across different types of life business areas - preferred
- Ability to respectfully challenge and provide feedback.
- Curious mindset, able to ask questions to explore and understand issues.
- Valuable stakeholder engagement and influencing

📌 Risk Manager (Sydney)
🏢 Clearview Group
📍 Sydney