IWC has an exciting opportunity for an experienced Health and Medical Practice Manager to join our Medical Centre team.

ABOUT THE POSITION:

The Health and Medical Practice Manager is responsible for supporting the effective and effective delivery of high-quality clinical services within the IWC Medical Centre. You will oversee the day-to-day administrative and operational functions of the practice, while working closely with the Medical Director, General Manager and Executive Team.

The role will have a strong focus on people management, financial administration, quality systems, compliance, accreditation and continuous improvement. You will play an important role in ensuring the Medical Centre operates smoothly and maintains a high standard of care for our patients.

ABOUT IWC:

IWC is an Aboriginal community-controlled and multi-accredited health and wellbeing organisation. We deliver services without discrimination to Indigenous and non-Indigenous peoples in Bundaberg and the Wide Bay Burnett.

FIRST NATIONS PERSONS ARE ENCOURAGED TO IDENTIFY THEIR MOB IN THEIR RESUME OR COVER LETTER

KEY RESPONSIBILITIES:

- Overseeing the day-to-day administrative and operational functions of the Medical Centre.
- Working with the Medical Director, General Manager and Executive Team to establish and achieve practice goals.
- Managing workforce and human resource requirements in collaboration with HR and management.
- Monitoring practice performance, productivity and service delivery.
- Overseeing Medicare billing, daily reconciliation and financial reporting in conjunction with IWC Finance.
- Developing and maintaining effective practice systems, processes and quality assurance standards.
- Supporting AGPAL accreditation requirements and ensuring ongoing compliance with relevant legislation and regulations.
- Maintaining accurate patient records, practice documentation and Practice Manuals.
- Managing practice supplies,



facilities and resources to ensure the Medical Centre operates effectively.
- Participating in clinical governance, audits, patient safety and continuous improvement activities.
- Leading and supporting the practice team and ensuring appropriate delegation of responsibilities.

Skills & Attributes:

- Strong leadership, communication and interpersonal skills.
- Excellent organisational and time management skills, with the ability to manage competing priorities.
- Strong understanding of medical practice operations and healthcare administration.
- High level of attention to detail and commitment to quality and continuous improvement.
- Ability to work collaboratively with medical practitioners, administration staff, management and external stakeholders.
- Strong understanding of confidentiality, privacy and compliance requirements.
- Ability to identify issues, develop solutions and implement effective systems and processes.

Key Requirements:

- Previous experience in medical practice management, healthcare administration or a similar senior management role.
- Demonstrated experience managing staff and supporting workforce requirements.
- Experience with Medicare billing and financial administration.
- Knowledge of clinical governance, quality assurance and accreditation requirements.
- Understanding of relevant healthcare legislation, WHS, privacy and employment requirements.
- A Blue Card (Working with Children Card QLD) or ability to obtain.
- Federal Police Check or ability to obtain.
- Current Driver’s Licence is essential or ability to obtain.
- First Aid Certificate or ability to obtain.

SALARY PACKAGE:

- Salary Sacrifice Packaging valued up to $15,990 per annum – adding approximately $2,000 to your take-home pay (available after completion of probation).
- Meals and Entertainment Package up to $2,650 per annum (available after completion of probation).
- 9-Day Fortnight (for full-time staff).
- Superannuation valued at 12%.
- Annual Leave Loading of 17.5%.
- 20% discount on IWC Dental Services.

Only shortlisted candidates will be contacted.

📌 Practice Manager (Queensland)
🏢 Indigenous Wellbeing Centre
📍 Queensland