- Full Time (2x opportunities available) | 9-day fortnight | 36 hours per week
- Salary: From $101,616 to $108,140 per annum plus Superannuation

The Chief Technology Office (CTO) plays a critical role in enabling the City of Gold Coast to deliver reliable, secure and customer-focused technology services. Through our IT Operating Model, we provide governance, architecture, planning, delivery and operational services that support the organisation's strategic and operational priorities.

Spatial Services Technology manages and evolves the City's enterprise geospatial platform. The team provides the platform, governance, standards and reusable patterns that enable the organisation to use spatial technology securely, consistently and effectively.

The team is moving beyond traditional GIS administration toward a platform-led operating model that actively identifies, evaluates, pilots and operationalises new capabilities. This role is central to making that model work.

About the role

As the Application Support Officer, you will support the governance, administration, enablement and continuous improvement of the City's enterprise geospatial platform. Working across ArcGIS Enterprise, ArcGIS Online and associated spatial technologies, you will help ensure users have access to the right capabilities, guidance, standards and support to use GIS effectively and safely.

You will work with colleagues across Spatial Services Technology, Performance and Analytics and business areas to promote adoption of spatial capabilities, support platform governance and contribute to the evaluation and introduction of recent platform features and services where they provide organisational value.

What you'll do

Platform Enablement & Governance





- Administer and govern the logical layer of ArcGIS Portal and ArcGIS Online platforms, including roles, privileges, groups, sharing models, user access and content controls.
- Support platform governance, standards, publishing controls and content lifecycle management.
- Assist with user-type allocation, licensing governance and adoption of enterprise geospatial capabilities.
- Develop and maintain procedures, guidance, standards and reusable implementation patterns.
- Work with business stakeholders to improve the effective use of GIS capabilities across the organisation.
- Prepare training material, user guidance, briefings and communications for technical and non-technical audiences.
- Monitor platform usage, adoption and opportunities for continuous improvement.

Capability Development & Innovation

- Research emerging geospatial capabilities and prepare evidence-based assessments and recommendations.
- Coordinate capability evaluations, pilots and proofs of concept.
- Maintain a capability register and contribute to capability planning and roadmaps.
- Support the transition of approved capabilities into operational use.

We’re looking for people who have:

- Relevant qualification in information technology, geographic information systems, geospatial science or a related discipline,



or demonstrated equivalent knowledge and relevant professional experience.
- Practical experience administering, governing or enabling an enterprise geospatial platform, preferably ArcGIS Enterprise or ArcGIS Online.
- Experience applying platform governance controls, such as identity and access, roles and privileges, groups, sharing, licensing, publishing or content lifecycle management.
- The ability to investigate unfamiliar technologies, assess their organisational value, risks and support implications, and translate findings into clear recommendations and practical adoption pathways.
- Experience contributing to or coordinating capability evaluations, pilots, workshops or proofs of concept involving technical and business stakeholders.
- The ability to help transition approved capabilities into governed, reusable and supported operational services.
- Strong written and verbal communication skills, including the ability to prepare briefings, procedures, standards, guidance and learning material for technical and non-technical audiences.
- Sound analytical judgement, curiosity and a structured approach to problem-solving and continuous improvement.
- The ability to manage competing priorities and collaborate effectively within a multidisciplinary environment.
- A demonstrated commitment to workplace health and safety.
- Experience with spatial integration, automation, analytics or emerging geospatial capabilities, including technologies such as FME, ArcGIS Hub, GeoAI or spatial capabilities within enterprise data platforms.
- Experience with technology licensing, vendor engagement and persona- or role-based capabilit

📌 GIS Application Support Officer (City of Gold Coast)
🏢 City Of Gold Coast
📍 City of Gold Coast