We’re looking for an experienced Customer Service Supervisor or Team Leader to manage a large team of agents in a fast paced, high pressure call centre.

You’ll keep your team focused, motivated and performing at their best so every customer is looked after quickly and professionally.

This role involves shift work, with start times as early as 6am.

The Duties:

- Driving team performance through daily metrics, regular performance routines and continuous improvement

- Making sure internal and external customers receive responsive, solution-focused service

- Owning key customer service KPIs and leading root cause analysis when issues arise

- Working with regional and national leaders, and with operations, logistics and commercial teams, to align service standards and outcomes

- Building a culture of engagement, accountability and excellence across your team

Your Experience:





- Experience as a customer service leader in a busy, fast paced environment

- Experience working across Construction, manufacturing, Telecommunication or similar industries and having a good understanding of the operational dynamics.

- Previous experience leading a team, with the ability to manage performance

- The ability to motivate your team and build a positive team culture

- Experience working in, and adapting to, a changing environment

- Confidence using call centre and customer management systems, and working with daily performance data

On Offer:

- A Competitive Salary

- A wide range of company & employee benefits

- Growth opportunities opportunities

- A great team culture and dynamic workplace

📌 Customer Service Team Leader (Melbourne)
🏢 Recognized
📍 Melbourne