About the role

You'll be the person who keeps our appointment book full and our patients on track. That means:

• Running a busy D4W diary across our dentists and oral health therapists

• Calling patients to fill cancellations and short-notice gaps

• Recalls and reactivating patients we haven't seen for a while

• Following up treatment plans so patients don't fall through the cracks

• Welcoming patients and handling accounts, health funds and payments

This role involves a lot of outbound calling. If you enjoy picking up the phone and getting a result, you'll do well here.

Hours

• 3 to 4 days per week

• One evening per week until 8:30pm

• 1 to 2 Saturdays per month, 8:30am to 2:30pm

• Potential for more hours as the practice grows

What you need

• At least 2 years in dental reception, or dental assisting with regular front desk shifts

• Confident with dental terminology, item numbers and health fund claiming

• D4W experience preferred; other dental software considered

• Comfortable making calls and asking patients to book

• Organised, calm and accurate when the day gets busy

Why people move to us

• Above-award pay,



reviewed against performance [confirm]

• A explicit role in recalls and reactivation, with your results tracked and recognised

• Modern technology and a practice that invests in doing things properly

• A team that holds a high standard and backs each other up

• Rosters set in advance [confirm]

How we work

High standards, warm people. We hire for our values: Excellence, Integrity, Trust, Teamwork and Innovation. Day to day, that means:

• Accuracy matters: bookings, item numbers, accounts

• Own a mistake and fix it fast

• Everyone pitches in when it's busy

• Your results are tracked and recognised

If you like knowing where you stand, you'll fit right in. If you'd rather nobody looked at the numbers, we're not the right fit.

Apply

Apply through SEEK with your resume. A cover note is optional, but if you write one, tell us which of our values matters most to you and why.

Happy where you are but wondering about a change? Call or text Jess on [mobile] for a confidential 10-minute chat. Interviews can be held before or after work hours.

📌 Dental Receptionist (Lilydale)
🏢 Dental Logic
📍 Lilydale