Meaningful Work. Exceptional People.

Funeral Service Concierge / Family Care
Brisbane | Casual, Part-Time & Full time Opportunities

Funeral service may not be an industry you’ve ever considered. Many of our best people didn’t either, until they found work that gave them a real sense of purpose.

At K.M. Smith Funeral Directors, we’re looking for driven, capable people who take pride in doing things well. You don’t need funeral industry experience. You do need a strong work ethic, high personal standards and a genuine commitment to exceptional service.

Our Concierge / Family Care team supports families from their first phone call through to the day of the service. They make sure every detail is organised behind the scenes and that everything comes together seamlessly on the day.

T

he Role

This is a varied, hands-on role that may include:

- Supporting families by phone and in person with warmth and professionalism

- Recording and managing information in our Client Management System

- Coordinating with celebrants, clergy, cemeteries, crematoriums and service providers

- Following workflows and meeting deadlines so nothing is missed

- Preparing chapels, venues, vehicles and equipment

- Leading and supporting funeral services on the day

Flexible Opportunities

We’re offering casual, part-time and full-time positions. Some people join us to build a long-term career, others bring years of experience into a role that fits their life.

You might be returning after a break from the workforce, semi-retired and wanting to put your skills to meaningful use, or ready for a career change. Whatever your situation, we expect the same thing from everyone: commitment, reliability and a drive to do the job exceptionally well.

About You

You will:

- Be motivated, purposeful and strive for excellence in everything you do





- Genuinely enjoy people and have a warm, professional manner, including on the phone

- Communicate clearly, both verbally and in writing

- Be confident with computers and have a solid understanding of a CRM or similar system

- Manage your time well, work to deadlines and juggle a variety of tasks

- Stay calm, organised and discreet in sensitive situations

- Be reliable, punctual and a genuine team player

- Respect different cultures, traditions and beliefs

- Be physically fit for the practical side of the role

- Hold a current unrestricted driver’s licence

Experience in hospitality, customer service, administration, healthcare, aged care or another people-focused field would be highly regarded.

Why K.M. Smith Funeral Directors?

There aren’t many jobs where the small things you do mean so much. Every family deserves to feel that nothing is rushed, nothing is overlooked, and someone capable is making sure everything is as it should be.

We’ll train you in our systems and the practical side of funeral service. What we can’t teach is a genuine love of people and the instinct to provide exceptional service.

You don’t need to be passionate about the funeral industry. You do need to be passionate about people.

How to Apply

Your cover letter must address these five points:

1. Why does this role appeal to you?

2. What experience and qualities would you bring to K.M. Smith Funeral Directors?

3. What does exceptional customer service mean to you?

4. Why would you be well suited to supporting families at a difficult time?

5. What is your experience with computers, client management systems and managing multiple tasks to deadlines?

Please also tell us whether you’re seeking casual, part-time or full-time work.

Applications that do not address all five points will not be considered.

📌 Funeral Service Concierge | Meaningful Work, Exceptional People (Brisbane)
🏢 K.M.Smith Funeral Directors
📍 Brisbane