Badcoe Electorate Office | Full Time | Plympton, South Australia
Do you thrive on helping people navigate challenges, solve problems and achieve outcomes? Are you organised, proactive and able to connect with people from all walks of life?
The Member for Badcoe is seeking an outstanding Constituent Manager to join her close-knit team. This role offers the chance to make a real difference in the lives of local people by providing prompt, professional support.
About the Role
As Constituent Manager, you will be trusted to listen to people’s concerns, understand complex situations and work with the MP to help achieve practical outcomes.
You will also help the MP identify emerging local issues and devise strategies that best support her community’s needs.
This position combines customer service, advocacy, administration, community engagement and event co-ordination in a fast-paced and highly varied environment.
Previous parliamentary or government experience is not required. We are looking for someone with sound judgement, excellent people skills and a demonstrated ability to help others.
Key Responsibilities
- Manage constituent enquiries and casework from initial contact through to resolution
- Build and maintain productive relationships across all levels of government, as well as community groups and local businesses
- Write professional correspondence with ease
- Maintain accurate records and case notes using a CRM system
- Identify emerging community concerns, trends and opportunities
- Coordinate community forums, one-on-one meetings and outreach activities
About You
The ideal candidate will:
- Have a genuine interest in local people, the capacity to truly listen and a dedication to achieving practical outcomes
- Be comfortable engaging with people experiencing difficult or stressful situations
- Have excellent written and verbal communication skills, both externally and within the team
- Be highly organised and efficient
- Demonstrate strong problem-solving and critical-thinking skills, while showing initiative and sound judgement
- Be aware of current affairs and interested in local issues
- Embrace new technology and use AI tools to boost efficiency and service delivery
- Work collaboratively in a small team while also managing their own workload
What We Offer
- The chance to make a genuine difference for local people, alongside the MP
- Diverse and meaningful work where no two days are the same
· Significant responsibility and autonomy within a supportive team
- Exposure to the fast-paced world of government, current affairs and public policy
- Salary of $86,648 - $96,347
Applications
Applications should include a resume and cover letter. Applications should be addressed to the Office Manager at ******@parliament.sa.gov.au and be received no later than Friday 8 November at 3pm.
We welcome applications from candidates with diverse backgrounds and experiences who are passionate about serving the community.