At Epiq , your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Description

Location:
Epiq, AustraliaDepartment: Client ServicesContract Term: Six-month contractor engagementThe contractor will provide dedicated project management capacity for the Australian portfolio during a period of increased activity and complex matter support.
The role requires availability to commence promptly and contribute with accelerated ramp-up, working closely with APAC and global delivery teams.
Performance and ongoing business requirements will be reviewed during the engagement; any extension beyond six months will be subject to portfolio demand.

About the Role
We are seeking an experienced Client Services Project Manager to support a growing portfolio of Australian matters including regulatory, investigation, litigation, and eDiscovery engagements. This role will be exclusively focused on Australian clients and projects, serving as the primary operational lead responsible for project delivery, client communication, and coordination across internal technical and operational teams.
A successful candidate will:Deliver Australian client projects on time and within budget.
Maintain high client satisfaction and retention.
Successfully manage multiple concurrent matters with minimal escalation.
Drive operational excellence and robust performance.




Build trusted relationships with key Australian clients and stakeholders.

Key Responsibilities
Client Relationship ManagementServe as the primary day-to-day contact for assigned Australian clients and matters.
Build strong, trusted relationships with law firms, corporate legal teams, government agencies, and consulting partners.
Lead project kickoff meetings and provide ongoing client communications throughout the project lifecycle.
Proactively manage client expectations, risks, escalations, and changing requirements.
Project DeliveryManage multiple concurrent Australian projects, including investigations, regulatory reviews, litigation, arbitration, and data management engagements.
Coordinate workflows across processing, hosting, review, productions, analytics, and technology teams.
Develop and maintain project plans, timelines, status reports, and risk registers.
Monitor project progress and ensure adherence to agreed service levels and deadlines.
Drive successful completion of project milestones and deliverables.eDiscovery & Data ManagementWork closely with technical teams on data collections, processing, hosting, review workflows, productions, and project closeout activities.
Understand eDiscovery best practices and assist clients with workflow recommendations.
Review project specifications and ensure deliverables meet client requirements.
Assist clients with platform usage, reporting, and workflow optimization.
Stakeholder CoordinationWork closely with Operations, Review Management,



Technical Services, and Account Management teams.
Participate in client service reviews and post-project lessons learned sessions.
Support weekend and after-hours coverage requirements when necessary for critical Australian matters.
Risk & Escalation ManagementIdentify project risks early and implement mitigation plans.
Escalate issues appropriately while driving ownership toward resolution.
Maintain high standards of quality control and client satisfaction.
Required Qualifications5+ years of project management, client services, legal technology, eDiscovery, litigation support, or professional services experience.
Demonstrated experience managing complex client-facing projects.
Strong stakeholder management and communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Experience working with legal, regulatory, investigation, or government-related matters.
Excellent written and verbal communication skills.
Preferred QualificationsExperience supporting Australian legal, regulatory, or investigation, public enquiry matters.
Knowledge of eDiscovery workflows and industry best practices and working across global teamsExperience with platforms such as Relativity, RelativityOne, Nuix, or similar technologies.
Epiq Leadership CompassBuilds Talented TeamsBuilds and develops inclusive, high-performing teams aligned to strategic goals for exceptional talent and business results.
Focus on employee engagementBuild a strong talent pipelineFosters Relationships & CollaborationBuilds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.
Build trust-based partnershipsNurture long-term relationshipsRemove collaboration barriersCelebrate

📌 Client Services Project Manager (Canberra)
🏢 Epiq Systems
📍 Canberra